[Resolved] HDFC Bank — Debit Card not received but the status says active

Aritri Chaki

Aug 16, 2021

Address:

No 155, Behala, Manton Diamond Harbour Road Kolkata-700034

I have opened a salary account in HDFC Bank and its more than 2 weeks, I still have not received my Debit Card, Cheque book and Passbook. On Friday (13th Aug 2021), I received a message saying "Your OTP for debit card ending 7124 is ******. Use this at HDFC Bank ATM to create ATM PIN before 12 Sept 21", but surprisingly I have neither received my debit card nor any further message related to the delivery. My netbanking also says the debit card status as active. Please help me resolve this issue immediately.

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Sep 23, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2021

HDFC Bank Customer Care's response Dear Customer,

At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention the reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

Verified Support

Aug 17, 2021

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. We confirm that the welcome kit has been dispatched via Blue dart courier vide AWB number [protected].

-Anay
HDFC Bank Customer Assistance.