[Resolved]  HDFC Bank Ergo General Insurance — Cancellation of policy

Address:

Bangalore, Karnataka

Hi, on 11th jan 2014 i got my credit card from hdfc bank. the time i got credit card a person from hdfc called regarding this health insurance and explained me everything and when he was explaining me about this policy premium payment plan i told him directly that i don't want my credit card limit to be blocked for a year so he said clearly that " sir, we will increase your present credit card limit to 10000 and on that we will charge you the amount as of 6800 something" and then he transferred my call to chennai people where these people explained everything about the policy and did the recording of the conversation. recently when i swiped my card i got message that your limit is over when i checked the limit my limit was still 50k and it did not increased. i have called there customer care regarding this and they are denying it. they are clearly stating that i am lying to them. so, now i don't trust them because HDFC ergo doesnt do what they say. so for future i dont want any trouble.they have charged the amount on my card ending with 7443 long before i have received any documents stating that i have some kind of health insurance. Last week i have called the customer care and asked for policy cancellation and refund. they said they will process it and soon i will receive my refund but today itself i got a message on my registered mobile that " your policy is shipped from first flight courier and you will receive the policy documents soon". I have tried calling them again but there customer care are so busy that they don't even pick even after a one hour call waiting on there [protected] helpline number.. my policy number is 51788244, My date of birth is 30/03/1985 policy taking date is 11/01/2014 name : Avinash Sharma. Registered mobile number : [protected] kindly do the needful. thank you