HDFC Bank Ergo General Insurance — Regarding repudiation of my late father claim with hdfc ergo

Address:

Ghaziabad, Uttar Pradesh, 201010

This is to inform you that my late father had took a home suraksha plus policy from hdfc ergo general insurance co. Ltd. My father passed away lasr year on 10th of march, 2015 after some time when it came to my knowledge that he had took a policy agian loan from hdfc ltd. I raised a claim and send all the relevant documents necessary and the documents which i had with me to their registered office in mumbai i clearly mentioned that it is a case of brought death as i took my father to nearby hospital (Pushpanjali cross lay hospital vaishali sector-1, gzb) the doctor said he is no more and the cause of death is heart attack as the doctor didn't gave me any hospital documents but i have death certificate i called hdfc ergo many times mailed them but on their behalf the reply was always the same that they cant do anything without hospital documents and in the last they also repudiated my claim. I also told them that am not financially sound therefore i was not able to repay the instalment amount which is 22000/- approx/month. We are going through a very tough situation as the certain demise of my father had left my family in a very sad and lonely situation. I also tried to raise a complaint in irda but that didn't worked also their stand still remains the same that they are not willing to clear the claim.
I just want to say you mr. Naresh ji that if a person took a insurance policy his or her thinking is that in future their family would not face any financial issues or difficulties if anything happens to him but what is the actual situation that is very different from my point of view after i had seen all this. With due respect i am sending you this mail and assuming that you will help me in this as the claim is my right to receive hoping a handful help from your side i am sending you this mail it would be very kind i[censored] could help me in that.
Yours truly
Rajesh kumar singh (Elder son).

Policy holder name - ashok kumar singh
Policy no.[protected]
Claim no. - c[protected]
Hdfc home loan acc no.[protected]
Complaint with irda token no,[protected] and entity reference no. Is hdfcg007077