HDFC Bank — Fake promises while giving loan and not sticking to it while closing.

Address:

Hyderabad, Andhra Pradesh

I have taken a personal loan with HDFC bank hyderabad on Aug 2012. Loan account no: 22112839. At the time of giving loan, the representative by name Krishna approached me and said there will be no Pre-closure charges after 1year of EMI's payment. He also said that RBI has passed a rule saying pre-closure charges should be waived off and HDFC bank is going to implement it in next 3months. But When I went to Pre-Close the loan, the bank manager and the sales manager are speaking very harsh and asked to pay 4% Pre-Closure charge at any cost, this amount comes to around 17000 Rs for me. I even requested them to atleast decrease the % of charges to 2%. They didnt accept my request and I had to pay entire amount with Pre-Closure charges. I would like to know Why Representatives give fake promises if they cant stand on them. I feel this is really cheating by HDFC bank. While giving loan they will speak smoothly and they will come to our home N no.of times. But while closing they will have all sort of rules. I am very dissapointed and will not take any loan from HDFC bank again and also will tell all my friends not to take anything from HDFC bank.