HDFC Bank — Fastag Closure

For Last 6 months, I am struggling to close down HDFC Fastag as couldn't recharge it. Every time customer care is asking me to recharge it first. I do not understand why Fastag is overdue when it is a Prepaid service. As per customer care, to close the card, there should be some amount in it.

Can you please let me know why should I recharge the fastag when I want to close it.?

Also, it is not about Rupee 1 or 5, with lacs of customer, it is round to lacs of rupees.
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