[Resolved] HDFC Bank — fastag complaint - customer id[protected]

rajesh kannan Sarika

from Chennai, Tamil Nadu

Address:	560067
Website:	HDFC fastag

Hi,

I made a recharge of Rs.300 to the account –[protected] on 24th Feb 2018 using SBI credit card. The transaction ID is 004140.

However, the amount has not been credited to my fastag account[protected].

When I contacted the bank, they told me that, the transaction was successful and HDFC has taken the amount on 25th Feb. however, it is not reflecting in my fastag account.

Please credit the amount to my fastag account (OR) refund the transaction to my credit card.

Regards
Rajesh

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Apr 1, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2018

HDFC Bank Customer Care's response Dear Customer,

We request you to kindly e-mail at hdfc.[protected]@sahaj.co.in or reach the Fastag Team directly at [protected] and [protected] for any further clarification/information.

-Manoj
HDFC Bank Customer Assistance

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Comments

State Bank of India [SBI] Customer Care

from Mumbai, Maharashtra

Dear Customer, We would love to get in touch with you and address the issue, request you to please mail us your contact or card details at [protected]@sbicard.com mentioning reference number 25695 in your mail to enable us to address your concern on priority.