[Resolved] HDFC Bank — Fraud of Rs.8299/- by Monarch Epay Kerala | |||
Dear Sir, I have SBI Credit Card, I received a call from this Mob no.([protected]) from Master and Visa Verification Department at SBI Kerela on 15-Jan-2015. She (executive) told me that SBI Bank will Issue a new master Discount Card on behalf of my existing Credit card. So first Bank Debit the charge of Rs.-8299 (Same is already been debited) but Your bonus point is 10000 that the same amount will be credited in your account before generating your bill. But still I can't received . So I Can't Liable to Pay this amount. So please Solve My Problem and Save me from This Fraud. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 20 Comments | |||
Comments
Immediately lodge FIR i don't understand why does SBI Card not blacklist this merchant same thing happened with me on 07 Jan 15 but luckily i had got the transaction reverted. the amt was same the merchant was same. the fraud is having the same kind of pattern. the name of this is same. and no wonder how would anyone on the earth know we have a SBI credit card. There is a big racket involved who provides personal information of customers to them. Most of these transactions are happening from Mumbai.
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This same issue has been generated with me.
I have also SBI Credit Card, I received a call from this Mob. No. [protected] (Neha Sharma) on 19-Jan-2015, after getting all my information she had changed my password on sbicard.com web site. She was trying to deduct amount Rs. 8299/- but i was not shared opt. she was calling me so many times for opt. i m stuck. what to do? i have blocked my credit card but how to prevent this type of fraud.
Should i do police report ? Proof has been attached. i have recorded call.
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I have also SBI Credit Card, I received a call from this Mob. No. [protected] (Neha Sharma) on 19-Jan-2015, after getting all my information she had changed my password on sbicard.com web site. She was trying to deduct amount Rs. 8299/- but i was not shared opt. she was calling me so many times for opt. i m stuck. what to do? i have blocked my credit card but how to prevent this type of fraud.
Should i do police report ? Proof has been attached. i have recorded call.
same thing happened to me as well.. today at 4:30pm i received a call from [protected] and asked the same questions related to my sbi credit card details. they even asked my otp which i unknowingly told him and within a minute transaction of RS.8299 was done.. now i dont know what to do..please help... m really struck...actually the bank took application for another card and was waiting for that card..today the call came and asked details about my present card though i resisted to give the datails but he insisted in such a way that i had to give him the details ..he further assured me that your another card will be sent in next 2-3days.
Dear Sir, I have SBI Credit Card, I received a call from this Mob no.([protected]) from Master and Visa Verification Department at SBI Kerela on 4 FEB 2015. She (NEHA GUPTA) told me that SBI Bank will Issue a new master Discount Card on behalf of my existing Credit card. why does SBI Card not blacklist this merchant .how to prevent this type of fraud.but luckily MUJHE CVV WRONG YAD THA SO WE HAVE SAFE, MENE USKO DEBIT CARD KE BHI DETAILS DE PAR USME AMNT NAHI THA, FINALLY WE CHANGE SAFELY MY CARD PWD WHEN WE READ THIS FRAUD DETAILS IN NET, SO PLS REMEMBER FOR NEXT TIME DO NOT SHARE CARD DETAILS WITH ANY OTHER PERSON
This same issue has been generated with me. And right now 8299 is debited from my account as well.
Now what are the next steps to get back the money?
Can some one help me regarding the same??
I would say bank is fully responsible for managing our personal details.
ICICI is responsible for keeping my account details
secretly. But normal fraudster has all my account information and they tried
talking to me as ICICI customer care executive.
How come the fraud merchant is not being blocked from doing
ICICI banking transaction even the merchant identified as fraud??
How come my details are shared to fraudster when its
maintained by ICICI Bank??
ICICI Bank is solely responsible for this fraud to happen
hence ICICI has to resolve the issue
Now what are the next steps to get back the money?
Can some one help me regarding the same??
I would say bank is fully responsible for managing our personal details.
ICICI is responsible for keeping my account details
secretly. But normal fraudster has all my account information and they tried
talking to me as ICICI customer care executive.
How come the fraud merchant is not being blocked from doing
ICICI banking transaction even the merchant identified as fraud??
How come my details are shared to fraudster when its
maintained by ICICI Bank??
ICICI Bank is solely responsible for this fraud to happen
hence ICICI has to resolve the issue
Same thing happened wd Me on 17.02.2015.i got a call From visa verIFication dept n no. Z [protected] ( neha sharma ) she told me my sbi credit card is going to uPgrade n my limit will be increase, After geting my all detail i got Detucted 8304/-.on 18.02 2015 m again call to her then She told me, my same amount ll be refunded in my account but still m Waiting. i inform ts to punjab kesari, aajtak, N ndtv but all were accusing me Only coz unfortunatily i maid blunder by giving Otp no. To nehA Sharma Of monarch epaY kErela.I would like to request to All my Friends to avoid sharing their Banking de
i have same problem in sbi credit card and debited 8304 rupee..pls do something
Some persons cheated me in the name SBI
VERIFICATION DEPARTMENT via phone from these 3 numbers
[protected]/[protected]/[protected]. First one lady told me that i am
calling from SBI VERIFICATION department. She told me that your SBI
credit card updated as photo card and enhance your credit limit to
80000 ([protected]) at 12:35 pm. And she told me that her senior
manager call me and given the details in 10 mins. After that one
person called me from following number [protected] at 12:43 pm and
told that he is senior manager of SBI VERIFICATION department and you
have 8000 reward points in your sbi credit card that you have to
redeem immediately by today. Because your redeem points expired on
12th february and you are good customer to bank so we provide the
points use in purchase. I suspect and asked him how will i trust you.
Then he told me that his name is S. KUMAR, Senior manager, Credit
card verification department, Nungambakkam branch, Uthamar Gandhi
street, Chennai. And he gave his employee id also 665500. So I trust
on him and give some details (card number, expiary date, CVV no.). I
asked him to cash back the amount in sbi credit card, but he refused
that you couldn't cash back because redeem points expired on february
12th and you can use only purchase with sbi linked shop. Then he told
that shop person call in 10 mins from shop and give your shirt, pant
and shoes size. After that shop person called me at 12:53 on 19th
february and asked the shirt, pant and shoes size and sending
address. Then again that person(senior manager) called me and told
that now we can swipe your card and give your otp number. I told that
the bank before sent the SMS that customer should not provided any
information to anyone. He told that i am calling from SBI
verification department. So provide with him only. I have given the
otp information with double minded. They have swiped and transacted
amount of 7793 rupees and and told that it will be adjusted in
upcoming bills. He told me that you have any queries contact me any
time. But in my mind something happening in wrong way. So i called
immediately to SBI callcenter. They told me that your transaction is
made and we are not offering like this. Again i called and told him
that i conformed with SBI callcenter they are provided any offer in
SBI credit card. But he said that now only i am taking your request
and it will not reflected immediately. So call me by tomorrow will
give you the reference number and purchase details. Next day i called
those numbers, all the numbers switched off and not reachable.
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VERIFICATION DEPARTMENT via phone from these 3 numbers
[protected]/[protected]/[protected]. First one lady told me that i am
calling from SBI VERIFICATION department. She told me that your SBI
credit card updated as photo card and enhance your credit limit to
80000 ([protected]) at 12:35 pm. And she told me that her senior
manager call me and given the details in 10 mins. After that one
person called me from following number [protected] at 12:43 pm and
told that he is senior manager of SBI VERIFICATION department and you
have 8000 reward points in your sbi credit card that you have to
redeem immediately by today. Because your redeem points expired on
12th february and you are good customer to bank so we provide the
points use in purchase. I suspect and asked him how will i trust you.
Then he told me that his name is S. KUMAR, Senior manager, Credit
card verification department, Nungambakkam branch, Uthamar Gandhi
street, Chennai. And he gave his employee id also 665500. So I trust
on him and give some details (card number, expiary date, CVV no.). I
asked him to cash back the amount in sbi credit card, but he refused
that you couldn't cash back because redeem points expired on february
12th and you can use only purchase with sbi linked shop. Then he told
that shop person call in 10 mins from shop and give your shirt, pant
and shoes size. After that shop person called me at 12:53 on 19th
february and asked the shirt, pant and shoes size and sending
address. Then again that person(senior manager) called me and told
that now we can swipe your card and give your otp number. I told that
the bank before sent the SMS that customer should not provided any
information to anyone. He told that i am calling from SBI
verification department. So provide with him only. I have given the
otp information with double minded. They have swiped and transacted
amount of 7793 rupees and and told that it will be adjusted in
upcoming bills. He told me that you have any queries contact me any
time. But in my mind something happening in wrong way. So i called
immediately to SBI callcenter. They told me that your transaction is
made and we are not offering like this. Again i called and told him
that i conformed with SBI callcenter they are provided any offer in
SBI credit card. But he said that now only i am taking your request
and it will not reflected immediately. So call me by tomorrow will
give you the reference number and purchase details. Next day i called
those numbers, all the numbers switched off and not reachable.
Dear Sir, I have HDFC Credit Card, I received a call from this Land line No.( [protected] Akashi Sharma ) & Second call M.No.([protected]) from Master and Visa Verification Department at HDFC on 15-Jan-2015. She (executive) told me that HDFC Bank will Issue a new master Discount Card on behalf of my existing Credit card. So first Bank Debit the charge of Rs.-7856 (Same is already been debited) but Your bonus point is 7856 that the same amount will be credited in your account before generating your bill. But still I can't received . So I Can't Liable to Pay this amount. So please Solve My Problem and Save me from This Fraud.
This is anshul.i have also got same calls from monarch e pay kerela.they also charged me near abt 8300 rs and prmz me to refund this money asap.bt i still git nothing from them.even they are not reciveing my call
Plz tell me what step should i take against them.plz!!!
Plz tell me what step should i take against them.plz!!!
Sir, I am having SBI credit card, i have received call from Shop Mantra a _ E Pay Kerela MUMBA IN and after that they told that you are used credit card for so many time and you got the bonus point so we are providing the gift products and we will be charged 9000rs for that they told and they taken the money from credit card . after 1 month we meet the SBI bank manager then he told that someone have cheated you then only we realized
Hi, today the same incidence happened with me, I received one call from unknown no.and my true caller was showing, SBI customer care they asked me my details and convinced me that they r from SBI, my 7895 / amt .has been deducted same time, The girls name was seema Arora, and another persons name was Arun Chaudhry now I don't know wht to do, if anybody can guide me bcoz how come they know I m having SBI credit card and even my name, phone no.and many more details it is a big racket which need to be caught.
Ranendra Kumar Bose
SBI credit card department and E_pay kerala both are combine and started this frauding plan. BecauseI have also frauding same.Pls do something
SBI credit card department and E_pay kerala both are combine and started this frauding plan. BecauseI have also frauding same.Pls do something
The same thing happen with me. Can anyone tell me how to recover that amount???
This similar practice of fraud is still continuing till today.
After repeated phone calls from a lady from phone number [protected], i found all my SBI Card details have been hacked by her team and in a similar way, she has cheated me today to the tune of Rs 7846.00 through e-mail "shopnbuymart_EPayKerala".
As appears from various mails above, this bastered's practice has been going for more than a year and our Bankers are silent and ineffective in taking any recourse against them. Neither they are capable to track them nor alert their customers through Warning News/msgs/Ads etc.
My Card remained deactivated since January 2015 and i found that this was temporariy activated by this group yesterday just for withdrawing this amount. I have got my Card deactivated today through SBI helpline and have requested them for immediate cancellation of the same. I don't know when Actual SBI will do this job of cancellation. This is clear that this Group functions and sends sms in the name of IM-SBICRD quoting all SBI notices to gain confidence of the customers which SBI is fully aware of. This is not clear how these people get information that we hold Cards with such particular Bank and the Card can be deactivated by the Bank itself without verifying the caller's number and identity. Is it a Racket functioning together ?
RAJAT KUMAR BOSE
After repeated phone calls from a lady from phone number [protected], i found all my SBI Card details have been hacked by her team and in a similar way, she has cheated me today to the tune of Rs 7846.00 through e-mail "shopnbuymart_EPayKerala".
As appears from various mails above, this bastered's practice has been going for more than a year and our Bankers are silent and ineffective in taking any recourse against them. Neither they are capable to track them nor alert their customers through Warning News/msgs/Ads etc.
My Card remained deactivated since January 2015 and i found that this was temporariy activated by this group yesterday just for withdrawing this amount. I have got my Card deactivated today through SBI helpline and have requested them for immediate cancellation of the same. I don't know when Actual SBI will do this job of cancellation. This is clear that this Group functions and sends sms in the name of IM-SBICRD quoting all SBI notices to gain confidence of the customers which SBI is fully aware of. This is not clear how these people get information that we hold Cards with such particular Bank and the Card can be deactivated by the Bank itself without verifying the caller's number and identity. Is it a Racket functioning together ?
RAJAT KUMAR BOSE
Guys even i got the call from the same buggers and they gave all details of my sbi credit card and sent me the otp tranx password for rs.7742 but finally i came to know that this is a fraud and i screwed them like any thing and gave back on the face of that . So please dont ever share your otp no
I have lost Rs.7762 /- .Should kill those beggars.
Any chance to get the money back???
Any chance to get the money back???
Some persons cheated me in the name of sbi
Verification department via phone from this
First one male voice told me that i am
Calling from sbi verification department he told me that your sbi
Credit card updated and he said that her senior
Manager call me and given the details in 10 mins. After that one
Person called me from following number[protected] at 3.15 pm and
Told that she is senior manager of sbi verification department and you
Have some reward points in your sbi credit card that you have to
Redeem immediately. Because your redeem points will get expired shortly
And you are one of the good customer to bank so we are providing the
Points use in purchase. I asked her to cash back the amount in sbi credit card, but she refused
That you couldn't cash back because redeem points will get expire
And you can use only purchase with sbi linked shop. Then she asked
Me the shirt, and shoes size. After that she told me that with in 15 days
Sending those items to the given official
Address. Then she asked to give the confirmation code which will come to my registered mobile to tell
I told that the bank before sent the sms that customer should not provided any
Information to anyone. She told that i am calling from sbi
Verification department. So to provide with her only. I have given the
Otp information with double minded as confused it is a confirmation code as she told they have swiped and transacted amount of 7793 rupees she told me that you have any queries to contact at any
Time. But in my mind something happening in wrong way. So i called
Immediately to sbi callcenter. They told me that your transaction is
Made and we are not offering like this and told that i conformed with sbi callcenter they are not provided any offer in
Sbi credit card. But he said that now only he is taking my request
And gave me the request no (1-[protected]) so she said me to call after 3 days will
Give you the reference number and purchase details next 15 minutes when i called that particular phone number has been switched off and not reachable.
I lost my 7762 rupees should punish those fraud who are cheating people like this
Request all sbi card holders not to trap like this if any call come stating those offers pls dont share your details
Image of message received to my registered mobile as give below
![]()
Verification department via phone from this
First one male voice told me that i am
Calling from sbi verification department he told me that your sbi
Credit card updated and he said that her senior
Manager call me and given the details in 10 mins. After that one
Person called me from following number[protected] at 3.15 pm and
Told that she is senior manager of sbi verification department and you
Have some reward points in your sbi credit card that you have to
Redeem immediately. Because your redeem points will get expired shortly
And you are one of the good customer to bank so we are providing the
Points use in purchase. I asked her to cash back the amount in sbi credit card, but she refused
That you couldn't cash back because redeem points will get expire
And you can use only purchase with sbi linked shop. Then she asked
Me the shirt, and shoes size. After that she told me that with in 15 days
Sending those items to the given official
Address. Then she asked to give the confirmation code which will come to my registered mobile to tell
I told that the bank before sent the sms that customer should not provided any
Information to anyone. She told that i am calling from sbi
Verification department. So to provide with her only. I have given the
Otp information with double minded as confused it is a confirmation code as she told they have swiped and transacted amount of 7793 rupees she told me that you have any queries to contact at any
Time. But in my mind something happening in wrong way. So i called
Immediately to sbi callcenter. They told me that your transaction is
Made and we are not offering like this and told that i conformed with sbi callcenter they are not provided any offer in
Sbi credit card. But he said that now only he is taking my request
And gave me the request no (1-[protected]) so she said me to call after 3 days will
Give you the reference number and purchase details next 15 minutes when i called that particular phone number has been switched off and not reachable.
I lost my 7762 rupees should punish those fraud who are cheating people like this
Request all sbi card holders not to trap like this if any call come stating those offers pls dont share your details
Image of message received to my registered mobile as give below
Even i also got call from these guys on the name of SBI credit card section bangalore for dispatching new card(Shop_mantra epay kerala), and i gave all details then they debited 9000 from my card, so dont share OTP to those bad guys.After struggling with them through phone calls they reverted the amount.
Dear Sir, I have SBI Credit Card, I received a call from this Mob no.([protected]) from Master and Visa Verification Department at SBI Kerela on[protected]. She (executive) told me that SBI Bank will Issue a new master Discount Card on behalf of my existing Credit card. So first Bank Debit the charge of Rs.-7850 (Same is already been debited) but Your bonus point is 10000 that the same amount will be credited in your account before generating your bill. But still I can't received . So I Can't Liable to Pay this amount. So please Solve My Problem and Save me from This Fraud.
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