[Resolved] HDFC Bank — Getting calls for personal loans Credit cards | |||
I feel bad to complain about a repute bank, which doesn’t allow its customers to take a breath. They keep on calling atleast 10 times a day asking for personal loan requirement, credit cards etc.. Sometimes they call from landline numbers, sometimes through mobile numbers. This is disgusting. Ever after reporting many times, I am facing the same issue with them. Better I should end the relationship with that bank, atleast then I ll be free from these marketing calls. Was this information helpful? | |||
Oct 29, 2021 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Sep 27, 2021 HDFC Bank Customer Care's response Dear Customer, We request you to visit the following URL for register your mobile number /e-mail id for stop receiving marketing offers calls. https://bit.ly/3o7YLS8. It takes approximately 7 days to be in effect across all products. We regret for the inconvenience caused to you in this regard. -Zubin HDFC Bank Customer Assistance Verified Support Sep 27, 2021 HDFC Bank Customer Care's response Dear Customer, In terms of the extant regulations framed by the Telecom Regulatory Authority of India (TRAI), unsolicited commercial calls have to stop after 7 days of registration under National Do Not Call (NDNC) Registry. This time period is considered necessary just to allow the numbers to get scrubbed from telecalling databases already under circulation. This time period applies for registrations made through our web-site as well, and a notice to this effect is available thereon. Kindly log on to https://bit.ly/3odkvvK to check the same. Your contact number << >> and email ID << >> were registered on << >> and we request you to allow the prescribed cooling period to expire. Thank you in anticipation of your kind understanding and forbearance in the matter. -Zubin HDFC Bank Customer Assistance | |||
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Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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