[Resolved] HDFC Bank — HDFC Bank fastag suspended, wallet freezed

[Resolved] HDFC Bank — HDFC Bank fastag suspended, wallet freezed

V Vinit Gadre Aug 2, 2021 Aug 4, 2021 This thread was updated on Aug 4, 2021

I am using HDFC fastag.I faced issue of improper deduction at toll for a round trip and raised it to the call center.Later I mailed all the details to the email they provided.I think they even didn't check and replied deduction is ok very causal and irresponsible customer service. I yesterday tried to recharge now I am getting message that wallet is freezed.I called call center they asked me to upload documents and said it will take around 7 days to activate again. 7 days seriously are we in stone age?? Who gave them right to suspend wallet without prior intimation.Hopeless customer service why even they want to be a fastag provider and harras people Was this information helpful? No (0) Yes (1)
Sep 7, 2021 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Aug 04, 2021 HDFC Bank Customer Care's response Dear Customer, For Fastag transaction dispute on your Fastag wallet, kindly send an email (mentioning Fastag wallet id, Account number/Card number, Transaction date and amount) from your registered e-mail id to [protected]@hdfcbank.com Also, attach the scan copies of the below documents. 1. Vehicle RC Copy 2. Vehicle Image 3. Cash Slip (If you are disputing for double debit, wherein the payment is done through cash as well as the amount is debited from Fastag). Note : Transaction dispute needs to be reported in writing within 15 days from the date of transaction. You may contact 24x7 Customer Care on [protected] for any clarification. -Shweta HDFC Bank Customer Assistance
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