[Resolved] HDFC Bank — hdfc fastag not received

kumarmohit1983

from Mumbai, Maharashtra

Address:

140603

I have applied for fastag through hdfc bank. Even though i have received a confirmation mail from the bank i have not received physical tag. I tried calling on customer care no given for fastag but did not get any response. I need to travel on 1st of dec and will need fastag. The errors seems to be from hdfc bank side only as one of my freind ordered fastag from axis bank and has duly received it.
I need to know if i will have to pay heavy charges at toll even after making payment to hdfc bank for fastag then who will be responsible.
I am considering to close all my accounts with hdfc bank if i do not get any proper response on my query.

Thanks
Mohit kumar
Cust id 22723061

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Jan 5, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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Comments

scbirajdar

from Ludhiana, Punjab

HDFC is not at all responding whatever way we are trying to approach. This is the worst experience we are getting in case of fastag otherwise HDFC is gr8.