[Resolved]  HDFC Bank Life Insurance — cheated with the insurance policy

Address:

Bangalore, Karnataka

Hello, This is srinivasa prasad HDFC policy holder since 31 st march 2010 MY policy details are as follows Policy number : 13614792 Plan : HDFC young star supreme suvidha policy holder: srinivasa prasad H J Premium amount : Rs.15, 000.00 per annum Background I started this policy on 31 st march 2010 as a life insurance policy which would benefit my nominees even in my absence I initiated the policy for an insurance of Rs.75, 000 for a period of 5 years from 2010 The insurance agents name was Suraj.T K ; code[protected] Policy details were filled by the agent ) The first premium was paid through a cheque through the agent Later received the policy details and was shocked to see that the premium was for a period of 20 years @ Rs.15, 000 per annum and sum assured was Rs.75, 000 only I immediately contacted the customer care and understood that the policy is registered and post 3 years of continuous premium payment the policy can be withdrawn or corrected to the proper term of 5 years But post 3 years I tried to reach the customer care again and understood that there cannot be changes done during that time and if i would cancel the premium then the returns would be lesser than the actuals paid.Also it was assured that after a period of 5 years of the premium payment the complete paid sum will be returned as against premium cancellation current Situation : First of all i would like to know what is the status of my policy 13614792. I see no response for the changes requested what is possibility of the changing the term of insurance.Is it possible to change the term again to 5 years or as mentioned in the policy if i agree to 20 years i suppose the sum assured should also be changed to Rs.15, 000 X 20 years = 3, lakhs or more . I write this mail with lot of disappointment with HDFC insurance agent, the entire policy is been filthy and none of the customer care people had provided proper guidance when i approached. Overall i have been cheated for 5 years and now the situation is i have already paid a sum of Rs.75, 000 ( Rs.15000 X5 years ) and still i need to pay for 15 more years and still the sum assured is Rs.75, 000.just because the agent has entered wrong information in the policy. I expect the customer care can understand the situation and provide a fair solution thanks best regards srinivasa Mobile: +91 [protected]