[Resolved]  HDFC Bank — Credit card bill not explaining properly and miss behave with customer

Address:

Nashik, Maharashtra, 422101

Hello

I am using hdfc credit card from last 5+ years. I used for food, petrol and shopping. I am not able to understand their march-16 and april-16 statement so i haven't paid there bill. Mumbai department called me for reason.

1st (Junior) caller was good and understanding my problem, after tell her bill paid + amount i used in those month are not matching.. She agree on that and called her senior to explain statement

2nd (Rutuja shinde senior) she started with hight voice and started explain me with banking term. I told her couple of time "madam, you have pdf and you are just reading. How can i understand you term like opening balance n all" she said it's every easy why are you can't understand and shouted me more then 3 times. I found she has no sense how to talk with customer, she need to control her anger, she need to control her voice volume, atlst she need take some knowledge from juniors, junior follow all protocol and senior 0. Atst learn how to talk customers if you are senior.
Just because of this case i decide to close my hdfc card.

After 2 day one guy call me and explain everything i guess he was branch head (I forgot his name), guy was very down to earth and understand my problem