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HDFC Bank — Welcome kit not delivered

I opened a new NRE bank account with HDFC in sept 2021. I have not received the welcome kit for the same. I have tried contacting the bank representative who helped me in opening the account but he is not responding to my message. I contacted support through mobile and email but they have not been able to provided any resolution for the same.
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I have tried contacting HDFC support through email. I have tried contacting my Relationship Manager. No one is responding to it on the email or phone. This is worst service I have ever received from any Indian Bank.
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    +91 22 6160 6161
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    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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