HDFC Bank Ergo General Insurance — Claim not given

My skoda yeti was badly hit by an auto rickshaw and a wall. i took the car to the service center, the manager from skoda agreed to say its genuine damage after seeing the condition of the car. when i submitted the claim and the surveyor RAHUL KUMAR from company came and rejected the claim by saying its not genuine. i was very ashamed of having insurance from this kind of company. they did not treat there customers well. AND also they dont give any claim, the surveyor demanded extra money to get my claim approved . please dont get your vehicle insured from this company . i also had a talk with claim incharge of chandigarh and he assured me of best service but afterwards he stop picking up the phone . i took the car from service center by half of my work done. NO TO HDFC ERGO