HDFC Bank Ergo Insurance Company Ltd. — Fraud

Address:

Kolkata, West Bengal

Re : Vehicle No. WB-06-H-5868 (Mercedes- Benz) I have purchased Mercedes Benz being Model: BENZ C200 BLUE EFFIENCY BS IV financed by HDFC BANK under the HDFC Ergo Insurance operated by some Mr.Dipankar Ghosh (dipankar.[protected]@hdfcergo.com) It has not been stated in your email dated 14th July, 2015 that the cost of the alloy wheels are not being allowed. The discretion should be of the company i.e. Mercedes Benz Service Centre as to whether the wheels are repairable or it need to be replaced. Where the Service Centre has opined for need to change the alloy wheels then the surveyor has no authority to say that the same can be repaired. I do not know there is a bumper to bumper policy and why alloy wheels will not be fully covered. In any event, we demand full reimbursement of the costs of the alloy wheels. However, without prejudice to our rights and contentions, please process the bills immediately and send the cheque at the earliest. I have learnt something from you which will allow me to apply in future. I thought that the name “HDFC” has some brand value but now it appears to me the other way round. To me your surveyor is not sacrosanct and lacks technical knowledge. Would you mind to send the details of the technical knowledge of surveyor to me for perusal and/or future action? I have been told by the surveyor that the surveyor has no power either to recommend for repair or replacement of the alloy wheels and in the instant case insurance company has advised him that it is repairable and could be sent to Pune and accordingly he acted upon. From your action, it is clear that you are bent upon deceiving your customers. I will bring this fraudulent Act of your Bank in public Knowledge. Yours faithfully, UTPAL MAJUMDAR [protected] [protected]@gmail.com