[Resolved]  Hewlett-Packard — HP 15-k004tx laptop Worst Customer serivce and product

Address:

Bhavnagar, Gujarat

i thought to purchase a high configuration laptop which could give me support up to next 5 year. so i purchased 15-K004TX paying a sum of 63, 000. from bhavnagar (city) Gujarat State). on 11th Aug 2014 at 6:00 pm.on the next day i found that there was some issue with the Touch pad, so i complaint the customer care on 12th Aug itself.the complaint for forwarded. as i had to back up my data from old laptop and start using the new one. day by day i started using the features available in the laptop. i found that the application of windows were not functioning.on 19th i received a call from a lady executive around 5-7pm. during this call i mentioned the problem of sound. this model say 2 speaker and one sub-woofer was not producing enough volume. she said a technician would visit and solve the problem.I then contacted Microsoft regarding the windows app problem, they trouble shooter and said the windows is corrupted and asked me to contact HP as the windows is a OEM. so i called hp and asked for a recovery. By the mean time i started facing a problem with 1. USB ( external hard drive and printer suddenly droops the connection with USB). the same Hard drive and Printer are detected in other USB drive2. Bluetooth ( Sending images from my Samsung Galaxy Note 3 fails and the Bluetooth of Laptop looses the connection).3. Geoforce not running.as the engineer was already appointed i waited for the engineer and recovery disc. thinking that it will be a software problem and will be solved after recovery.i received a call from Hp engineer on 21st.so i asked to wait as the Recovery disc was ordered and we had to run a recovery. so on 26th the engineer came and run the recovery. the recovery process was over. after starting the windows In his presence the hard drive connected to USB stopped detecting. the time was around 8:30 and i had to go home. so the engineer suggested that we will try to update the USB driver and this may solve the problem. the next day a got a link for driver from the engineer and i tried it. but again the same problem. there was no chance in the Bluetooth issue and the USB Issue.so i again contacted hp customer care and now started wasting my time in cooperating and still thinking that its just some software issue. the executive took remote excess and tried installing drives and software related to Bluetooth and Ge Force Experience ( showing error: Ge force encountered an error and must close". but all gone in waste. now the executive say they need to replace the bluetooth device. and in 3 days the engineer will come with parts and replace. there was also a problem with USB. and now it was confirmed that the problem is hardware and not software.i wasted lots of my time holding telephone & mobile and giving my support to solve the problem. due to which i am not able to give my time to My Export business. so instead of wasting more time i asked the executive to replace the laptop. so again getting call from Hp support Mr. fayez hassen. escilating the case for DOA. on 4th Engineer came and i again showed him the problem of Bluetooth and UsB & Ge Force. i also made him talk with Fayez hassen. and confirmed that the problem is related to motherboard and its hardware.Details:[protected]: CASE NUMBER : [protected]On 21st the Recovery disc was dispatched.[protected]: Case ID # [protected] (multiple issue).Bios updated on[protected]: Case Id-[protected]‏ Fayaz HassenCustomer Relations Case Manager[protected] : ADV) Case ID # [protected]and last on[protected] i received a call from Mr.Fayaz Hassen ( Customer Relations Case Manager )saying the reply he got from DOA Team is "as there was no complain done regarding hardware from your side the laptop can't be replaced". hp can just replace the defective parts.It was my Goodness and my cooperation and the time that i gave you thinking its a software problem. But this was the worst reply i got from HP. the taking the benefit of a loophole.I believe in maintaining relation as i request to take proper steps regarding this. i am just tired of this laptop and just can't waste more time on this. its now impacting on my business. once again i request you to provide me a replacement of laptop. as its a defective piece or either a refurnished one. i hope hp will work on customer relationship and do the needful process.last reply i got from hp:[protected]New Case -- [protected])As per above case - We can only have the part replace in under warranty. DOA team has already rejected this case, we offer for Part replacement in warranty, but u r not agreeing, so hence we are close this case. Please do suggest me what to do ?thanking you.Vishal solankiShivshakti Electrical Industries.Mo: [protected]