[Resolved]  Hindustan Times — Non Receipt of HT newspaper since 2 months

Address:

Gurgaon, Haryana

Hi, I had submitted a CitiBank cheque no. 625050 dated, 18 Sep 2014, for Rs.599/- against a subscription payment for Hindustan Times newspaper for a period of 14 months offer(HT Gurgaon ONE offer) to Mr Vinod Kumar([protected]). Serial no. of receipt is 1314608. Inspite of several telephonic and email complaints to Hindustan Times customer care, I did not get any substantial response from HT. There is no reply to any of my email (sent to [protected]@hindustantimes.com) and the customer care representatives are generally clueless and tell me the same thing every time that their system shows that my Newspaper has started from 15th Oct. Is this a joke?? How can they update this in their systems without verifying from the customer. Till date I did not receive either any coupon or newspaper. They told me to contact 'Chahat news Agency' to which my coupons have been sent. Further than this, HT has no responsibility. They just told me the coupons have been sent to this agency. They have no contact details, no further information on my case. My Rs 599 is just a number for them? I took the number for Chahat news agency from the Internet and tried calling the agency representative 'Mahesh' (Ph no. [protected]) many many times but he never picked up the phone. Today he picked up the phone and told me that "I have several coupons, I can't go on and start finding yours. I can't do anything in your case. If HT asks me to deliver the newspaper to you, I will". No this has gone into a loop with the HT customer care and the newspaper agency and I feel helpless. Whom to escalate this issue? I haven't received the coupons or the newspaper till date. This is not the service I expect from a leading newspaper of India, Hindustan Times. I am highly disappointed. Please either refund my money so that I can opt for a better newspaper service or start the subscribed service for me as soon as possible with the revised subscription date. Thanks and Regards, Ankit Kalra Ph no. [protected]