Hindustan Times — Non receipt of subscription coupon from 27/09/2015 (13 months)

Address:

400066

I mr. nitin patel (mob. no. [protected]) issued a cheque of rs. 699/- dt. 27/09/2015 cheque no. 000051 from bank of india to executive name mr. shyam kanojia (mobile no. [protected]) form no.[protected]. for 12 months subscription.
This is past long lack of 13 months but still subscription coupen not received after so many complaint on customer care no.[protected]as well as executive) and email on [protected]@hindustantimes.com. the proble of subscription coupen is pending
Latest replied by email that lodge complaint in india post for non receipt of post awb no. ea[protected]n, but now post department not accept the complaint because this matter is older than 6 months.
Please inform me about the next step to take action aginst the sort out of this matter