Hindustan Unilever Water Purifier — Delay in Replacement of Spares & Poor Service

I have purchased a Hindustan Unilever WP in my Wife's name in the month of December 2014 and it was working fine, but suddenly on 16th July the water was poring out from the Water purifier and i immediately registered a Complaint in the Toll free no [protected] on 17th and the Complaint no is C[protected] and the service engineer came after 3 days and checked the issue and told my wife that some important spare part inside got damaged and he said that we need to change.Also he said that since the Water purifier was less than a year old, we can have this replaced in warranty period.Secondly he told that the spare will be ordered through online and the same needs to come from Bangalore, but post that no one turned up.

I waited for 3 days and post that i almost called 6 to 7 times and complained on the issue, but none of them responded us.This poor standard of service has led me to buy water cans on daily basis which is costing me 65 Rs per day.

I request the Consumer forum team to take immediate action on Hindustan Unilever and render justice to me by Either replacing the spare or replace the old machine with a new one.

The service rendered by Hindustan Unilever is poor and worst.Also the attitude of the engineers were rude.There is a clear deficiency in service and also the above act has cost severe mental agony and hardship to me.I therefore claiming a compensation of Rs.25000 for the above.