Hitachi Home & Life Solutions India [Hhli] — Split ac - 1.2 ton purchased in may 2016

Address:

122001

Dear all,

Good morning.

I have purchased a 1.2 ton split ac, purchased on 1st may 2016 from vijay sales, gurgaon.

1) the installation was done as per our convenient time but the engineers came to install were very smart charged extra amount.

2) for a month or so, we were not at home and could not check if there is any problem. Immediately after we start using the ac, realized that water is dripping from the front side of the ac.

3) complaint issued on 17th june against complaint no. [protected]. Engineer visited on saturday, 18th june and informed that there is blockage in the pipes and gas to be filled. If it does not work properly even after that then the ac will be replaced. He has taken the responsibility to send the concerned person on the same day or next day as we cant get the work done in week days.

4) on following up, we found the phone switched off.

5) i got a call from engineer on tuesday, 21st june 2016 and he wished to come but i told him to come on saturday, 25th june 2016. As usual, no one came.

6) now, again i got a call on monday, 27th june 2016 asking me the question "madam, kya main aj aa saktu hu gas refill karne k liye".

Now, you can understand a small thing is being delayed week after week and nothing happening. Hence, this complaint. It is nothing but harassment to the customer. I am failed to understand that how come the service centre do not take any action on saturday and engineer always call on weekday to come.

May i request you to please help in resolving the problems. We have spent money for the comfort and not for the mental harassment.

With best regards,

Ecktta
+[protected]