Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

I purchased this 1.5 ton split ac in 2012. Since then it gave me trouble after trouble. Its gas exhausted several times, authorized service person of hitached refilled gas several times but with no avail. We are suffering from summer heat leaving the ac machine as show-piece only.
Hitachi authority may please look into the problem for a permanent solution....

I had purchased my Hitachi 3 door Refrigerator Model R-WB480PND2 on 10th August 2014.

Since last 75+ days managing without a Refrigerator with a small 5 month old baby at home in such hot temperature.
No standby refrigerator provided.

Resolution expected: Refrigerator Replacement or Refund of Rs 30000 after depreciation.

Fridge dead, Issue first reported : 3rd Feb 2018

1st...

I ordered Hitachi AC 5300X 1.5 Ton inverter AC(Order ID:HHLI-27358) on 27th March, money got deducted and order confirmed but till now i did not get a single mail about delay on my order delivery status. They always have a standard reply 7 working days for delivery. Now it is more than 20 working days when i tried contacting Hitachi customer care[protected], no one know the status and kept on just redirecting the call. I was given another...

I bought hitachi ac on may 2016. Initial it working fine. But after 10 month suddenly iclean in ac stopped working. I called the service person he clean the ac and started working. But today it totally stopped because of pcb board problem. I don't often use ac for that itself the pcb board gone. Think about heavy use. New pcb board is about 3000rs with 1 month warranty. I am totally unsatisfied with ur brand product...

I had purchase hitachi split ac on 8/4/2018 in name of cristian sunil raymond hitachi indoor and outdoor unit received before two day. Today whe technican com for fitting the ac copper pipes is not in the unit box and he go without connect it. It is serious concern that there is missing items in instrument box and we have to suffer for no any revert come from vijay sales for the same for three hours and technician go without complete it...

Dear Sir,

Request you to please help me in resolving my concern.

I'm very unhappy with the product and service provided by JCI - Hitachi India. Requesting for a return and arrange refund for this product.

Detailed Summary of my concern:
1) I had purchased a Hitachi 1.5 ton - Split A/C model # RAU518AVD from Bajaj Electronics, Boduppal, Hyderabad on 16 April '16. That was the day I regret,...

Bought a hitachi split ac 1.5 ton in april 16 last year its remote stopped working they didnt tell me that it can be paired again and asked 1200 rs for new one which i didnt buy and bought a local one. Now after spending 3000 for service and gas in march17 after one month it stopped working service personnel told me that pcb is to be changed worth 4500 plus 500 for visiting charge. I denied and now looking for better solution on internet...

I have purchased this machine in 2016 (Invoice attached) and it was replaced with another machine since it had manufacturing defect, one ofthe pipe inside was bent, because of which there was no cooling and it took almost 3-4 months and whole summer i could not enjoy the cooling.in 2017 it was said that the gas was leaked and new gas was filled as it was under warranty and it worked till october after which i havent used till now. During...

I purchased a hitachi 1 ton 5 star ac through flipkart on april 11th, 2016. Last year, the ac stopped working and on calling the hitachi engineer, i was advised that the gas needs to be refilled and it is not covered under warranty. This year, the ac was not working again and on calling the engineer i was told that the coils are damaged and need to be replaced. The coils are not covered in warranty. I don't expect a brand like hitachi to...

Hitachi is charging inr 750 /- plus gst for wet service of 1.5 tonne window ac which is on the higher side. The product is also not good. Model : kaze plus.

The moment i bought it - it was defective but it was not replaced. It developed fault in fan motor which service center could not rectify.

Service centres of hitachi is also very pathetic. Hitachi being a japanese product should have world class service....

I have bought a 1.5ton split ac last year end of may’17. It was switched off in the winters. Since last 1.5mnth it’s giving sudden foul smell when switched on. I hv booked complaints twice & they sent service person. Bt soon aftr 10-12days again the same thing happens. They say they have never seen any such case & does not understand what is happening. My ac is still under warranty so i told them to exchange the machine. They keep on...

I have bought 1.5 ton 5 star AC in April 2016. its time for summer now & tried to swith on AC and observed that, it is not working. Call Hitachi technician, Technician said indoor PCB is gone & is required to be replaced. This affair is not cheap. It is costing me around 3500 bucks.

This is very bad on Hitachi side that in just less than 2 years (in which AC was used max for 5 months) Indoor PCB is gone.

Is there...

Dear sir,
I purchased new 1.5 ton split ac from m/s frontline agra on 19 mar 2018. Representative from m/s frontline came to install the ac. However, it was not installed properly. There is no slope for drain pipe. Therefore, one of my house wall which was cut to insert all the pipes and wire is still open from the last one week. The matter was also reported to service centre of hitachi ac at agra. Their rep came and agreed that the...

I am extremely unhappy to inform you that a renowned company like hitachi is providing a pathetic service.

I had purchase an air condition in the month of june 2017. But till now your ac gas have to refill twice by your company. Now the latest problem a odd smell is coming from the ac and also facing water leakage. I had also send you mails on mail i'd http://www.jci-hitachi.in which is provided by genesis dated on 13th march,...

Complaint No. - [protected]

I had purchased this product (Split AC - 1.5TR Hitachi Neo 3200i Inverter -R410A - RAU318EWEAD) from M/s Capital Electronics, Kolkata on 21st Jan 2017. Installation was done on 25th Jan 2018. No demo was conducted till I logged a complaint. I got the product demo only in Oct 2017 & thereafter all the 3 services was conducted in Nov, Dec & Jan 2018. Being a winter season product was not in use till...

My hitachi fridge was brought in october 2014... It started giving trouble from june 2016... Compressor was first thing to replace... Followed by gas replacement in february 2017... Followed by one cooling part replacement in august 2017... Followed by gas refill in january 2018... And again gas and compressor gone within month... It's a 65000 rupees fridge and no joke... Please get the piece replaced... I reported of a bomb type sound which...

No response till yet continue calling to service desk but not getting help.
Please do help me. Situation is getting worse.
Issue is with behind the vegetable tray we found ice and daily we removing and and again it appears. Service people came and asked to replace the fridge and asked to wait for some time and now no one is responding on phone.

Thanks
Ritesh
[protected]...

Hi,

I have purchased 2 ton 5 star hitachi air conditioning on 22nd oct, 2017 from vijay sale, kharghar, navi mumbai.

Within 3 days we have experienced loss of cooling, first technician visited and captured pic o[censored]nprofessional installation and sent it to his boss and went away.

In few days new technician came and said machine is leaking and conducted nitrogen test.

First he conducted...

Hitachi is a fraud company their service men are charging 3320 for pcb failure and 820 for display failure.in addition they have changed 500 for service charge. This is a manufacturers defect and they are fleecing customers on top of inconveniencing us with a faulty machine and hence we have to sleep in the hot temperature after paying more than rs.50000. This issue is happening the second year itself, whereas hitachi is supposed to work...

For past 10 months no one bothered to look and rectify the problem and now they say "if it was 2017, we could have replaced your refrigerator right away". I am completely annoyed and disgusted by the customer experience i have encountered from hitachi now.

I spoke to bhavesh sharma who is branch head and he also aligned an enginner vist to check the issue with refrigerator.

Even though the enginner acknowledged...