Hitachi Home & Life Solutions India [Hhli] — Faulty hitachi air condition unit.

Address:	Hyderabad, Andhra Pradesh, 500060
Website:	www.hitachi-hli.com

I am very disappointed with the hitachi ac which i bought on[protected] at bajaj electronics. I am writing to seek a refund.

I bought an air conditioner 1.5 ton, 3 star on 28th april 2016 which has came to my home on may 2nd week and was installed on later dates. I had lot of issues such as gas leaking, water leaking from indoor unit (See pictures attached), no cool air, outdoor unit making lot of noise, water leakage from outdoor unit right after within a week. I filed a complaint, then technicians came and did some repairing but not solved the problem. I kept calling the customer care later on dates and technicians keep coming (4 times) but there is no solution for ac problems. The final technician who came on 9-aug - 2016 also confirmed all the above problems. I felt that its better option to replace the ac.

I called a local hitachi cro named bhanu chander (Cell:[protected]) and explained the case, he still wants to send the technician again but not ready to understand the case to replace the ac and is lying that i just called them 2nd time. He refused to listen to my problems and then asked me to confirm the number of times i called the hitachi customer care with them. Later i called customer care to confirm this, they checked the records and said that i called 4 times. He behaved very unprofessional way and is arrogant towards me.
Finally once again he sent the technicians to my home, being already visited my home they concluded that ac has multiple problems. They said that i will receive a call from their office to speak about replacement on 14 - aug-2016. But i did not got a call from anyone. Again i kept calling the customer care 3 times from aug 14 till today, they are saying that they will send technicians but no one came.
I am very much tired with their rude service. Finally i decided to get full refund of the ac cost. Please help me in this case as soon as possible. I am attaching invoice and water dripping pics of the ac. Thank you.

Yours sincerely
Sony galipothu
Email: sony. [protected]@gmail.com