[Resolved]  Hitachi Home & Life Solutions India [Hhli] — Hitachi ac amc - not activated - never buy hitachi - worst service

Address:

110051

We have booked AMC for our Hitachi KAZE Plus windows AC on 21-Apr-17 with service agency "RELIABLE CARE, 26/1, KHUREJI KHAS, DELHI - 110051" and provided cheque no. 000027 of INR 2, 651/- drawn on HDFC Bank dated 21-Apr-17 and receipt clearly shows "AMC DONE" with "AMC start date as 21-Apr-17" and "AMC End date as 20-Apr-18" but even after a lapse of two weeks there was no formal communication was received from the "RELIABLE CARE" (service centre) or from HITACHI. In the mean time there developed some problem of "LOW COOLING" and when complaint was lodged with HITACHI service on "Hitachi Service APP" the service centre person refused to entertain us saying that "It is a faulty AC and we do not do AMC of faulty AC which they has already checked at the time of AMC booking. They have also told us that it would be rectified after one month of issue of AMC.

This is very embarrassing on the part of service technician of "HITACHI" when after AMC is done - we are not getting service from "HITACHI".
I am not going to buy any product of "HITACHI" in future - for which we do not get proper service. Product may be good but service is "WORST".
People "DO NOT BUY HITACHI PRODUCTS".