[Resolved]  Hitachi Home & Life Solutions India [Hhli] — Terrible after sales service and the technicians are frauds

We first registered a complaint on the Hitachi customer care service who apparently has contracts with third party dealers. And when the third party dealer came home, a technician called Dheeraj Mishra tells us that he is a fraud. Firstly, why does the company have contracts with third party dealers if their own technicians claim them to be frauds? And secondly, is Dheeraj Mishra the only technician that you have in all of South Mumbai? If yes, let me tell you, he is probably one of the worst technicians I have met. After coming home, he told us that both our motherboard and the compressor were not working, when the motherboard was actually working. He also broke the seal of the compressor so that we don't get to claim warranty on that.

Also, when we called customer care, they told us to call on the number that was given on the warranty card. But turns out, that number on the warranty card is also not from the company. And again, some third party dealers are operating it. Seriously? Why would a company mislead its customers?

And finally, even after contacting Vijay Sales and the company so many times, there has not been any response from them for a technician. We clearly mentioned that we don't want service from Dheeraj Mishra and it turns out that the company has nobody else apart from him. Is this really the kind of service you provide?

Completely disappointed with your service.