H&m — Failed transaction money debited but not refunded since 1 month

P

ParomitaG

from Mumbai, Maharashtra

Website:

Www2.hm.com

On 15th December 2020 I was trying to place an order via H&M app using upi option when the transaction of Rs.2999 failed but money was debited from my account but the order wasn't placed. I followed up with H&M customer care and they assured over email that the same would-be credited back to my account in 30days.
That hasn't happened and I am yet to get my money.

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Jan 16, 2021

Updated by ParomitaG Txn details atached

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Comments

M

Maaam

Jun 9, 2022

When did you get your money? And why they took so much time? Actually same happened to me today 9 Jun 2022. I tried placing an order through h&m app, the money ₹1499/- got deducted instantly but the order is not placed. Now I don't how long I have to wait for my money to get back in my original mode of payment.

Reply

Priyesh Amrit's reply, Jul 22, 2022

Same happened with me today i called their customer support and they said that any amount deducted from my account will be credited within 5 working days.
I don't know what to expect.