H&m — Fraud Money deducted order not received No refund

Website:

www2.hm.com/en_in/index.html

I ordered sweatshirts from H&M on 3rd july 2022 order number [protected] my money was deducted. it was a successful transaction .But they cancelled my order, i raised this with customer service many times they say go confirm with you bank, i went to the bank they confirmed it is received by H&M i contacted google pay they also say it is received by H&M successfully, i again contacted customer service they say now get this in writting then we will discuss this internally what we can do.Please help with this matter.