H&m — Offer not given and points not added to my member id

Hi, I made a purchase in H&M store for 30000. Since it was my first purchase I was supposed to get 10% discount which I didn’t get ( I learnt about this offer later, not while making the purchase). Also the points, nearly 600 using which I can avail more offers, was added to some other membership id and not to mine. Sent many mails and called the h&m customer care but nothing worked. One of the executives named Aryan promised that the points will be manually added to my member id which again didn’t happen. Kindly help me.
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