H&m — Regarding one of my product delivered wrong items waiting for my refund

Address:	H&M -D-3,District Centre,Saket,new delhi
Website:	H&M india

Here i am raising the issue because till now no conclusion came out. I have order one dress of INR2159, but instead of my dress received one t-shirt of worth Rs.399, and from that day till present i am following up for my refund and that wrong item has been returned to H&M.

Neither, customer care support on call kept me waiting on hold for long always and never escalated my call to senior management or resolution team, on email they stated that maximum 30 days time of refund but been more than a month 15 days my money not reflected in my account. every time they share new stories.