[Resolved]  Home Shop 18 — Providing wrong size product against Order#[protected] and Sub order#83505663

Address:

Ghaziabad, Uttar Pradesh

Hi,


My complain is against order#[protected] and suborder#83505663. I
placed an order dated 24th July’14 for shoes of size#7 and made the
payment via credit card . However after that I realize that I was using size 8
and I called your support service and tell them all issue he insure me that he
has forward my request and I will give size 8 shoes.


Later on when I receive the product it was for size
7 I immediately call your customer care she told me no issue sir I am arranging
reverse pickup for you and you will get correct size shoes within 5 days. After
that I keep on calling your customer service that no one came to pick up. They
keep on telling me that next day surely someone come to collect. It’s being 15
days.


I made almost 50 calls in 15 days and drop 2 mails
but not getting any response and no one came to collect Product. And when I say
to forward this call to someone senior whom I can believe they never forwarded
call. We don’t have any option except to wait.


I am office guy I have to give my product to someone
else in my flat in morning and when I came at the evening he told me no one
come to collect. Even I have taken few days leave to insure this pickup not
failed.


It’s really frustrating and I was feeling like
foolish that how I make transaction with you. I am regular shopper of online
however after this experience I don’t know I will make another transaction
online or not.


I buy product from Amazon, Myntra, Lenskart they are
amazing on their customer service. They provide what they commit. But
homeshop18 is worst among all I don’t know how this company running with this
customer service and how many years they run. I can see this complain box on
daily basis there are 7-8 customer complaint if this is the scenario you can
understand how fast you are losing your customer.


I am not writing this mail that someone takes action
on it because I know you don’t care about this. But I will make you sure that I
will spread this mail as much as your senior management as well online shopper
will see it and never make any transaction with you.


Regards


Abhishek


[protected]