[Resolved] Home Shop 18 — wrong item delivered | |||
I ordered a mobile phone of Spice 5 inch (12.7 cms) 3G Android Quad Core Phone -516-Mobile+ 1 Designer Watch + 1 sunglasses + 2 Flip covers+ 1 Power Bank via home shop 18 advertisement on television. My order number is[protected] . Order date :- 13th November 2014 at 10:09 PM. I have received a courier on 15th November 2014 Via Aramex with AWB no. [protected] . I paid Rs. 7000 in cash to your executive at the time of delivery. It contained a mobile phone + freebies of Spice company but this was not that phone which i ordered. I have received Spice FLO M-6110n. I complained to your customer care at the same time . My complaint number is[protected] . Your executive told me that ''we will resolve your issue within 72 hours'' but today is 12th day of my complaint but i did not get any satisfactory action from your end..Please do the needful as soon as possible. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved HomeShop18 customer support has been notified about the posted complaint. | |||
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Thank you for contacting Home shop18.
We understand your concern in regards with replacement of your product and apologies for the inconvenience caused. We would like to inform you that we have escalated this issue to our concerned team, we are initiating replacement and the same will be delivered within 7-10 working days.
We request you to treat this incidence as an exception and not as a yardstick to evaluate the quality of service we strive to achieve for our valued customers.
For further assistance contact us on:[protected]
Warm Regards,
Team Home shop 18