Home Shop18 — Defective phone delivery and subsequent harassment

Address:

Mayurbhanj, Odisha

I have purchased a mobile spice mi - 551 from homeshop18 which i received on 12 april 2015. On receipt i paid the full amount of rs. 6999 / - vide order no.[protected]. . But on opening the box i found the phone to be defective as it was flickering nonstop. I lodged a complaint over telephone but there was no response. Therefore i went to spice care at baripada, mayurbhnaj, odisha - 757001, i. E. Draupadi mobiles. I gave my phone quite early for a repair but they received quite late vide sr no. 18101168f50001 on 31 may 2015. I received my phone back on 13 june after the so called repair. But the same problem persiisted. Again i went there and gave my phone and they received it on 13 june 2015 vide sr no. 18101168f60001 but till date i have not received my phone and on contact both spice care and homeshop18 are telling you will get shortly. But yester homeshop18 told we will tell within next two days whether you will get back or not.

Simply they are killing time and harassing me.
My email contacts and their response copies:
Sashadhar kalia
10:31 am (1 hour ago)

To care
Dear sir,
What about my phone? Would you kindly tell me the date when i will get back my phone or else you have something else in your mind.

You had given me a date of 28th june2015 then you contradicted yourself by shifting abruptly to 05 of july 2015 and yesterday you told we will tell you within next two days whether you woill return my phone or not?

What's going on?

Kindly reply with responsibilty. Do contact your superiors before telling me the exact dates. Based on your response i will decide my future legal proceedings.


Hope you will understand the condition of a customer devoid of his product for last three months inspite of full payment.

Sdkalia
Bhawna
Jul 5 (3 days ago)

To me
Dear sir / mam,

We sincerely apologize for the inconvenience caused.

In regards to your email, we would like to inform you that your complaint has
Been registered with us. We are working on your complaint on priority basis. We
Request you to kindly allow us some more time.

Thank you for your patience and for using our services!

Thanks and regards
Bhawna kumar
Dear sir,

We thank you for writing to us.

With reference to your mail below, we wish to inform you that your handset is repaired at our advanced repair center and same will be delivering to service center shortly. Also, we shall keep you update regarding the subsequent status of the handset delivery.

Looking forward to your continued patronage.

Warm regards,
Customer care officer
Spice customer helpline no. :[protected]
To know your complaint status please visit : http: / / www. Spicesmartphones.com / complaintstatus
To know your complaint status through sms type :service send to 56300