[Resolved]  Homeshop 18 — Wrong Supply of HCL ME Tablet and defective parts.

Address:

Gautam Buddh Nagar, Uttar Pradesh

Hon’ble, Court I am an Indian and a resident of H. No.: 2/183, Opposite to CT Aluminum and Steel Works, Hospital Road, Kulikawn, Aizawl, 796005, Mizoram. I state that I have booked one HCL-ME Tablet (Model connect Y4 3G2.0) of 1GB RAM and 8GB internal memories on HOME SHOP18 vide order No.[protected] after looking the advertisement under the Cash on Delivery scheme. After finalizing the payment, when I opened the box in the dispatch sent by the HOME SHOP18 in my name, I found that I have received the wrong and exchanged HCL-ME Tablet (Model Connect 3G2.0) of 4GB internal memory against order No.[protected] and sub order No. 94104871 which was booked by a customer Mr Malkit Singh, Apsara Boutique, 26b/12, Gol Vihar, Sriganga Nagar, 33500, instead of my order No.[protected].The Tablet that I have received is not only of low internal memory 4GB instead of 8GB for which I have booked but also the socket converter of charger is broken. I have informed the HOME SHOP18 via Emails four times as soon as I have noticed that I did not get the correct Tablet of the configuration what I have seen in the advertisement and booked accordingly. Of course, the customer care have registered my request two times with request Nos. #728278 and #742492 without actions. No advertisement has any mention about the 4GB internal memory in HCL-ME Tablet (Model Connect Y4 3G2.0). The HOME SHOP18 Officials neither reply nor sent my order of said configured item. They also do not take any initiative towards the replacement of the exchanged Tablet and the broken parts. These activities clearly indicate that they do not supply the actual goods what they advertise, do not take any initiative if exchanged, do not replace the wrong dispatched and broken parts and thus, cheating the customer keeping objective of earning money from customer’s hardships. I therefore, humbly request to Hon’ble court for the justice and necessary action against supplier HOME SHOP 18 for the sake of innocent customers. Obedient of Hon’ble court. R K Pandey H. No.: 2/183, Opposite to CT Aluminium and Steel Works, Hospital Road, Kulikawn, Aizawl, 796005, Mizoram. Mb. No. [protected], [protected].