[Resolved] Homeshop18 — 7 pc nonstick cookware set by everwel | |||
My suborder #[protected] I had taken this as a gift for somebody and was delivered to me on 6th october 2016. When the person opened it on sunday 9th october 2016 and tried to cook in one of the pans, the completed color faded off. I want the product to be replaced immediately or take back the product and give me back my money. Your executive says the complaint has to be logged within 48 hours. How do you expect me to open a gift and test it by cooking something in it which is meant to be given to somebody as a gift. I got a third class service from hopeshop18 and the executives are very arrogant. This is how to treat your customers? Please do not show on your programs products that you don't oblige to actually sell to your customers and make a fool of them and yourself as well. Was this information helpful? | |||
May 9, 2017 Complaint marked as Resolved HomeShop18 customer support has been notified about the posted complaint. Verified Support Oct 10, 2016 HomeShop18 Customer Care's response Dear Customer, We have noted your complaint and the same has been forwarded to our customer service team. Please give us some time so that we can get in touch with you and discuss your concern. Thanks & Regards, HomeShop18! | |||
 4 Comments | |||
Comments
I buy handit camp homeshop18 so I want to retrue this ok order no.[protected]
Reply
I am not just looking for a message that says we are considering the compliant but a date when this will be resolved. I can't endlessly be waiting it will be resolved today or tomorrow.
So, offer me a date when it will be resolved.
So, offer me a date when it will be resolved.
Tablet display complaint 6 months warrenty piece tablet using 2 days
If you don't intend to resolve your customers concern, please don't give hope. When you again had to tell me the policy is to file a complaint within 48 hours then why ask me to send images as though it will be resolved.
You tell me the color of the product is not guaranteed, but this is not mentioned by you in your program
Customers buy products from you because of the trust they have on you and I fell like a fool to have trusted you
You say don't use the product that needs replacement. Unless I use the pan, how will I know it is defective or as per the guidelines'
I can't keep the products that I purchased without using lifelong. For me they are meant to be used not a showpiece.
What a BS policy, who the hell would test a product they purchase within 48 hours and complain. U think people will have scanning machine in their eyes that without testing and just by looking, they would tell the product is bad.
Keep aside the customers, would you ever if you purchase a product would do that.
I think your policies are to safeguard yourself than to offer a good customer service.
Even a small shopkeeper would offer a weeks time to ask for replacement if the product does not meet specifications.
I wish I could give "0" stars as the rating
You tell me the color of the product is not guaranteed, but this is not mentioned by you in your program
Customers buy products from you because of the trust they have on you and I fell like a fool to have trusted you
You say don't use the product that needs replacement. Unless I use the pan, how will I know it is defective or as per the guidelines'
I can't keep the products that I purchased without using lifelong. For me they are meant to be used not a showpiece.
What a BS policy, who the hell would test a product they purchase within 48 hours and complain. U think people will have scanning machine in their eyes that without testing and just by looking, they would tell the product is bad.
Keep aside the customers, would you ever if you purchase a product would do that.
I think your policies are to safeguard yourself than to offer a good customer service.
Even a small shopkeeper would offer a weeks time to ask for replacement if the product does not meet specifications.
I wish I could give "0" stars as the rating
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