Homeshop18 — about product return and customer care service

Website:Homeshop18

I ordered a cloth hanger from the site homeshop 18but it was damaged so I placed a return for it .Soon after I placed the return I received an email from them that their will be no pickup service provided and I myself will have to courier the product by money to place MUNDAKA which is very far .Due to these reasons I called their helpline and complained to the female executive who received my call she said to me that my money will be returned to me in cheque and the pickup service will be provided within two days.
After few hours the email was again send to me that I have to courier myself.i was really exasperated .I again called their helpline and executive told me that no money will be returned and I will have to courier it myself .I am really annoyed by their rough service.they are not taking the responsibility of their mistake I will be really thankful if you will take an immediate action in this situation .
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Product delievered on JUNE 2018.And i filed my first complaint on 27 june 2018.Afterthat i filed many complaints but every time the said the cheque will be delievered in 8-10 days unfortunately i still not get the Refund Amount Cheque. please resolve my query as soon as possible.
Order no- [protected]
NEERUaggarwaln's reply, Nov 12, 2018
Recent complaints number are as follow HS2018102201745.

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    7th floor, FC-24, Sector-16A, Filmcity, Noida, Uttar Pradesh, India - 201301
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