Homeshop18 — bad return policy and 0 % care for customer satisfaction

Address:

Kolkata, West Bengal

I have bought Floret bra from home shop in two different colours one in black and one in white. I received both of them in black, even the size was problem. When I raised the complaint after two days from the date of delivery, they actually put me to shock by saying that they cant take return, even when the problem is from their side as they delivered a wrong product. I had talks with 2-3 people on phone but none could solve it because they didnt know how to respond to something like this where the customer is at fault because she didnt register the complaint in three days as well as the company who delivered a wrong product. The fact is when there are so many different companies selling products online, giving time to the customer to see and check the product before going for a return, why HOMESHOP 18 failed to give a solution to the problem, instead said we cant help you. Secondly its a gift I bought for my mother, and she stays far from the place where I stay, which also took me two days to come back and retur. Thus two days is too less for even the shops outside where we see the products and then buy- even they give a fortnight. What homeshop did with me was bad, and this is something that I would put on every forum and spread it like the word of mouth, so that people are careful while buying products from home shop. The most important thing Homeshop doesnt have a proper policy which suggests clarity. Since they cant handle customer grievances, they should start concentrating on their business objectives more precisely. Its unused and not even opened because its I received two products of the same size and colour. Extremely sad and unhappy with homeshop's service, I give a 0 feedback to the company. I would even lodge a complaint in the jaago grahak jaago forum so that people know that their money and emotions need to be invested with care.