Homeshop18 — boxes

Address:

560070

I had purchased plastic boxes from homeshop18, when i received the parcel all the boxes in it were broken and damaged, so i spoke to the customer care and returned the same, and also requested them to refund my money, they said yes and i also gave them my account details on phone.
after few days i started receiving messages that Homeshop18 tried calling you, In fact i never got any calls from Homeshop18 at the period.
after few days i got the message that your money is converted into coupon and it will expire by 8th July, i again asked them to refund it, but there was no reply and since i am working professional i forgot that i was having a coupon.
on 7th July i called customer care to purchase a product they asked me coupon code, which actually i had never received, i said the customer to give me the code they kept on saying that they have sent message but i didn't receive, customer said me that i can also speak to them in the morning and redeem the voucher, when i called them in the morning the said they cannot redeem it bcoz it is expired. it is a clear case of cheating and fraud by such big companies