Homeshop18 — calling service in bsnl penta not working

Hi, my name is amit singh i bought datawind 3g5 pocket surfer from homeshop 18 last month. when i received this product it was cracked and had many other problems like auto shut down while talking etc, when complained to customer care they gave a number which was not responding then i searched the service center freo google and returned the phone but they are telling thet they will repair the phone not replace and it will take 3 months time or more they cannot give exact time. pls tell me why are you cheating customers and making fake promises, what does this 30 days replacement mean to us. pls refund my hard earn money and keep phone with you i dont want new/repair phone.

Hi, my name is amit singh i bought datawind 3g5 pocket surfer from homeshop 18 last month. when i received this product it was cracked and had many other problems like auto shut down while talking etc, when complained to customer care they gave a number which was not responding then i searched the service center freo google and returned the phone but they are telling thet they will repair the phone not replace and it will take 3 months time or more they cannot give exact time. pls tell me why are you cheating customers and making fake promises, what does this 30 days replacement mean to us. pls refund my hard earn money and keep phone with you i dont want new/repair phone.

Hi Manoj,

Apologies! Kindly share your order ID, so that we can assist you.


Regards,
HomeShop18