Homeshop18 — cheated by homeshop18.

I have ordered set of 5 travel bags(fidato Combo) with homeshope18. order no is[protected]. i received this bags on 3rd of oct 2014. When i opened it contains only 4 bags.one laptop bag is missing. And inside zip of trolley bag is damaged. Since 7th of oct 2014 i am calling them for replacement but no one is answering me when and how they replace my faulty order, every time when i asked then they give me one answer only that please wait for three days. one day a courier man came to my home to pickup faulty bags when i show him parcel he said that he dont have space to take along with. So he said he will come tomorrow till date i am waiting for that tomorrow... and next day i got message from HS18 that due to i was not at home that why pickup was not done... and customer care service is like i talking to robot they don't have own sense to answer customer. in other words it's service they are providing.i wanted to know which low is there i can sue them for time I waste in calling and the irritation i face while being on hold each and every time. please dont buy any thing from homeshop18. They just know to take money rest the never cares ever.