Address: | Pune, Maharashtra, 411027 | Website: | Homeshop18.com |
I ordered 2 quantities of coirfit mattress from homeshop18 via net banking... My order id is [protected].
I received only single quantity so i raise a complaint. I was told either i can get a refund for a single quantity or i can courier the package that was delivered and will get refund for both the quantities... Single mattress was of no use use to me and i cannot carry the 3 kg mattress and roam with it for the courier..
So solution was offered to me that you guys will send remaining single quantity for me and i will get it in 8 days. I called again and confirm the same.
As i didnt get any mail or message update, i called them again in the morning and then they told me that i have to return the first mattress and then i will get my actual order..
Thats absurd?
Courier the package doesnt make any sense as you are not providing the full amount of courier (Providing only 10% which doesnt count) and why would i carry 3kg parcel and stand i queue for the mistake of your seller..
Your company should take responsibility for his mistake not me...
I have paid already for the product and i am just demanding my missing product or refund... Why you are making simple request so complex?
Now homeshop18 is neither returning the money for the renaming/missing mattress nor they are sending the missing mattress.
This is highly unethical and fraud behavior.. I was a loyal customer to homeshop18 but you guys have made my experience worse Was this information helpful? |
We apologize for the inconvenience you faced related to the product delivery.
We would like to inform you that your product has been dispatched via Delhivery [Awb no.17321221630] and same will be delivered to you within next 7-8 working days. If in case of any further concerns, you may also choose to call us on 0120-6651895, Monday to Friday between 10:00 AM to 06:00 PM.
Team HomeShop18
Meenu Malhotra