[Resolved]  Homeshop18 — Defective and Battery Backup low /empty Problem ORDER NUMBER[protected] SUB ORDER NO: 91910501

Address:

Mohali, Punjab

To To The Managing Director. Home Shop 18, Corporate Headquarters Address 7th floor, FC-24, Sector-16A, Filmcity, Noida 201301, Uttar Pradesh, India Home shop -18, REGD OFFICE: 503-504& 507, 5TH FLOOR, MERCANTILE HOUSE, 15 KASTURBA GANDHI MRGH, NEW DELHI-110001 TV18 Home Shopping E-commerce Address TV18 Home Shopping Network Ltd #26/27, East Wing, 8th Floor, Raheja Towers, M.G. Road Bangalore - 560001 To Area Sales Manager Zen Mobile ( Mr Amit Kumar) SUBJECT: Defective and Battery Backup low /empty Problem ORDER NUMBER[protected] SUB ORDER NO: 91910501 It is great regret that I am writing this letter to make you conscious to the inconvenience caused to me after purchasing your defective product and deficient service. I had purchased a ZEN FIRSFOX OS Mobile ULTRAFONE 105 FIRE from your TV 18home shopping network limited On 4th niv-2014 Vide bill no NITCDRH/DRH/11/2014/3361497 in the name Gaytri Banga dated 4/11/2014 and received on With the amount 1999/- for the same . Attached herewith is a scan copy of the DOA and job Sheet as annexure I. Since purchase the mobile is suffering from a number of issues with its Batter Backup low empty . its thus making hand set use immensely problematic and difficult. Kindly not that I have received this mobile on 10th Nov -2014, same day found the problem, I talk with customer care home shop 18, and ZEN Customer care they told me visit service centre, the service centre 22km away from home, I visit service centre sector-22 Chandigarh, there I spent 2 and half hour and i left the mobile in service centre and i have received mobile on 11.112014, after that they update its software, but the problem was not solved after that lot of timer I talk with customer care they never respond to me, then i talk with ASM ZEN Mr Amit he told we me i will provide DOA against this Mobile I again I visit service centre, the in charge of service centre Smart services s c o no 1092 first floor cabin no 10-11 sector-22 Chandigarh Mr Surinder, . The DOA was approved I got that DOA on 17th Nov-2014 DOA CART NO Z[protected] and JOB sheet no give me manual not on line . Today Talk with Customer care Home shop 18 they have not give me the right answer and told me mail us DOA Annexure-II The phone is clearly suffering from manufacturing defects and your service centre is refusing to accept the liability for this. As consequence of defective product sold to me by your company and the repeated incompetency displayed by your service centre executives, I have suffered under hardship and mental frustration, I have been trying to resolve the matter for long now but no prop response has been given to me by your company till date. Kindly not that mobile phone sold to me by your company is suffering from manufacturing defects, I therefore request you refund the money paid for the phone i:e Rs 1999/- I would like to emphasize that · You have grossly negligent and unprofessional in your approach. · I have undergone extreme stress and mental agony last two month because of your deficient service. Additionally, if you will not solve this problem as early as possible, Pick this Product at my given address # 005 tower no 27 royal estate Chandigarh Ambala highway Zirakpur Punjab i will not send you by courier and others, I request you to compensate me with amount 20000/- for the extreme stress, mental agony and the harassment that you have caused to me. In case you fail to look into the matter within 2 day from the date of this latter, I would be forced to: · Ask my Lawyers to file a consumer complaint against you for gross negligence and deficient service, as well as additional compensation for mental agony and legal costs. · Ask my lawyers to consider the filling of a consumer complaint against your organization · Start a sustained online campaign spreading the word bout the appalling level of service that I have received from you ;and · Issue press releases online and the print media I hope that I do not have to take these step and look forward to an amicable resolution of this issued. I have all recoding that your customer care department told to me, last day I talk with customer care they told me you can put complaint, nothing I will do, GAYTRI BANGA d/o Baljinder Singh #005 Tower no 27 Royal Estate Chandigarh Ambala High way Zirak Pur Punjab Distt Mihali -140603 [protected]@gmail.com