Homeshop18 — Defective piece delivered and no refund of Money

Address:

Hyderabad, Andhra Pradesh

Hi, I ordered Nirlep Tava on 2-Dec-2013.I was delivered a defective piece on 8th Dec.After submitting a ticket on homeshop18, I was assured in the comments from homeshop18 that a reverse pickup will be arranged within 72-96 hrs, which never took place.Moreover they closed the ticket without letting me know. On contacting the customer care again on 20th dec, they told me that a reverse pickup cannot be arranged for this product.It was really disgusting that after promising the reverse pick in the first ticket comments, they didnot keep to their words.I opened a new ticket and they closed it again saying that I need to send the product back & the courier expenses should not be more than 10% of the product cost.If it exceeds they will not reimburse the money.On trying to open a new ticket again, I found that I was blocked to open any new tickets.This is really pathetic.Please help me to get my money back Product 7 order Details:- Name - Nirlep Aspa Plus Flat Tawa Griddle-280 mm Order No[protected] Sub Order No[protected] Cost - 479/- -Megha