Homeshop18 — Delivered IN-FUNCTIONAL food processor

Address:	New Delhi, Delhi, 110008
Website:	HomeShop18

I ordered INALSA food processor of Rs 4192, on 29th Feb 2016 and the product was delivered on the 29th Feb 2016. I tried to use it on 04 Mar 2016 but the processor didn't start at all. besides the motor was not working, there were a few missing attachments and the demo-CD was also tempered.

I registered the complaint on 04 Mar 2016 and contacted Mr. Amit Singh (of escalation team) of HomeShop18 on 05 Mar 2016. Mr. Amit was very rude in all his replies and blatantly denied any exchange/refund and insisted that 48hrs responsibility of HomeShop18 is over, so I should contact Inalsa company for service.

It was highly irresponsible of HomeShop18 of delivering absolutely sub-standard/in-functional products and then denying responsibility of such bad quality products with this 48hrs clause. Moreover people like Mr. Amit Singh's behavior also adds to the agony of the already cheated customer.

If HomeShop18 takes the responsibility of delivering good quality products then they should come forward and fix my problem and should take severe action against employees like Mr. Amit Singh; who shouldn't be working in a customer service industry.