[Resolved] Homeshop18 — Free dabur gift hamper were not provided to me

Raj_arff

from Kolkata, West Bengal

Website:

www.homeshop18.com

I had purchased products worth 6200rs from Homeshop18. They were running an offer as per which they had to send me a gift hamper from Dabur. However, they have been ignoring my emails and not willing to send the gift hamper to me. This is an apparent fraud. Please let me know if you can do something about it. You can find attached details of all the 3 orders.

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Jan 9, 2017

Complaint marked as Resolved

I did receive a gift hamper from them recently. Thank you Homeshop18 team.

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2016

HomeShop18 Customer Care's response Dear Customer,

Apologies for inconvenience caused! We have forwarded the issue to our concerned team and will get back to you with an update shortly.

Regards,
HomeShop18

Dec 02, 2016

Updated by Raj_arff As per an update from Homeshop, I have been informed today, that the calling number should be the same. However, this was and is not mentioned on homeshop18.com in the terms and conditions. It says nowhere that the calling numbers should be the same. This is an evident fraud.
Here is the links that will take to the terms mentioned on your website,

http://www.homeshop18.com/s/dabur-hamper-promotion

http://help.homeshop18.com/hc/en-us/articles/[protected]Shop-for-3-times-at-HomeShop18-from-1st-Sep-to-30th-Sep-2016

In regards to your query regarding “Dabur Gift Hampur” and as our per verbal communication, We would like to inform you that as per the eligibility criteria for “Dabur Gift Hampur” that calling number should be same while placing the order however as per our records your calling numbers ([protected] and [protected] ) were two different numbers, due to this reason “Dabur Gift Hampur” eligibility criteria is not met.

If you have any concerns or further queries, please feel free to contact us on below mentioned number between 10 AM and 7 PM.

We apologies for any inconvenience this may have been caused to you.

Thanks & Regards

Jyoti Singh

Team Homeshop18

[protected]

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Comments

pkkanha

from Bhubaneshwar, Odisha

Suborder number[protected].
complaint no.HS[protected]
Kindly go through the orders, I had received an used article which I am unable to use or activate this.I had been contacting your office daily & the reply is 'our concerned department is already working on
your complaint.We request you to please wait for 2-3 working days.

After a lapse of 21 days, I feel harrassed, lost every hope on the HS18. After receiving an old used product the customer is running from one section to another for activate the product.
Please Help me...
Prakash Mishra

pkkanha

from Bhubaneshwar, Odisha

Suborder number[protected].
complaint no.HS[protected]
Kindly go through the orders, I had received an used JIOFi2 router which I am unable to use or activate this.I had been contacting your office daily & the reply is 'our concerned department is already working on
your complaint.We request you to please wait for 2-3 working days.This is their answre since last 10 days

Instead of working for the complain your company is trying the patience of its esteemed customer .

Prakash Mishra

Raj_arff

from Kolkata, West Bengal

I did receive a gift hamper recently. Thanks Homeshop18 team.