Comments
(INVOICE: NITCDRH/DRH/09/2014/2819989)
I had placed an order for "Spice Gaming Phone X-2 Red" on Monday, 15th September 2014. The product (ORDER NO:[protected] was delivered on Wednesday, 17th September 2014.
The Phone was not getting recharged. The charger was faulty.
On the evening of the same day, 17th September, I called the Home Shop 18 Customer Care and put forward my problem. The Customer Care Executive, instead of providing a solution to my problem, started beating around the bush, "instructing" me to try charging it again. I had tried doing it, but was unsuccessful and that is why I called Customer Care. On being told this, the Executive told me that "the product must be faulty".
I requested the Executive to patch me through to his superior. He refused. I asked him again and he told me "no superior is available to talk to you". He was rude and argumentative. This seemed to me as procrastination. After a lot of argument from his side, he finally told me that I could have the product replaced. I accepted this and enquired about the procedure. His answer is as follows: "Our person will come to your house after four to five days and collect the product. Then we will assess your complaint and after ten to fifteen days the product will be delivered to you."
I found this to be absurd. I called the Customer Care again at night and was put forward to the supervisor, a certain Mr. Sohail. He told me that the product will be picked up in two days and will be delivered in another five working days, which seemed to be better than before. But no person has come to pick up the product yet.
Today, on Saturday, 20th September 2014, I called your Customer Care and I was informed that their delivery person will pick up the product after four days and the replaced product will be delivered after seven to eight working days. Immediately after that, I received a call form a lady executive, enquiring about my problem. I gave her my reasons and I was told "some other charger can be used to charge the product". I did not like this statement of hers. I told her that I have confirmed for replacement. She tells me that their person will come to collect the product after yet another four days.
This is harassment. Your employees are rude, unhelpful, procrastinating and useless. They do not know how to speak to customers, they themselves are not sure of delivery dates and procedures.
I request you to please take action on this, otherwise I will be constrained to approach the Consumer Court for redressal. This may be considered as an advance notice. If the complaint is not addressed appropriately, I will initiate legal action.
Thanking you.
Yours sincerely,
Meenakshi Mayne
I had placed an order for "Spice Gaming Phone X-2 Red" on Monday, 15th September 2014. The product (ORDER NO:[protected] was delivered on Wednesday, 17th September 2014.
The Phone was not getting recharged. The charger was faulty.
On the evening of the same day, 17th September, I called the Home Shop 18 Customer Care and put forward my problem. The Customer Care Executive, instead of providing a solution to my problem, started beating around the bush, "instructing" me to try charging it again. I had tried doing it, but was unsuccessful and that is why I called Customer Care. On being told this, the Executive told me that "the product must be faulty".
I requested the Executive to patch me through to his superior. He refused. I asked him again and he told me "no superior is available to talk to you". He was rude and argumentative. This seemed to me as procrastination. After a lot of argument from his side, he finally told me that I could have the product replaced. I accepted this and enquired about the procedure. His answer is as follows: "Our person will come to your house after four to five days and collect the product. Then we will assess your complaint and after ten to fifteen days the product will be delivered to you."
I found this to be absurd. I called the Customer Care again at night and was put forward to the supervisor, a certain Mr. Sohail. He told me that the product will be picked up in two days and will be delivered in another five working days, which seemed to be better than before. But no person has come to pick up the product yet.
Today, on Saturday, 20th September 2014, I called your Customer Care and I was informed that their delivery person will pick up the product after four days and the replaced product will be delivered after seven to eight working days. Immediately after that, I received a call form a lady executive, enquiring about my problem. I gave her my reasons and I was told "some other charger can be used to charge the product". I did not like this statement of hers. I told her that I have confirmed for replacement. She tells me that their person will come to collect the product after yet another four days.
This is harassment. Your employees are rude, unhelpful, procrastinating and useless. They do not know how to speak to customers, they themselves are not sure of delivery dates and procedures.
I request you to please take action on this, otherwise I will be constrained to approach the Consumer Court for redressal. This may be considered as an advance notice. If the complaint is not addressed appropriately, I will initiate legal action.
Thanking you.
Yours sincerely,
Meenakshi Mayne
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Refund cheque was dispatched through first flight courier with awb # D[protected], hope you have received the same.
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Homeshop18