Homeshop18 — Homeshop18 doesn't refund

Address:	Gautam Buddh Nagar, Uttar Pradesh
Website:	www.homeshop18.com

Homeshop18 is a reputable company, and nice place to shop online! I purchased a few years back, their service was great! But this time, i lose my hope.

I've ordered a "portable mini silai machine with set of 2 led bulb 9w & insect & pest repeller combo" [seller: am enterprises, order no: [protected], price: 1230/-] on 14th march 2017, and received it on 22nd march 2017.

The sewing machine does not work! After a few customer care conversation, they accept to refund with courier charges. And as they said, i got sms from am-hmshop with address details for send the products. [complaint id: hs18 care #1373320, complaint no: hs[protected]]

And i did the all as advised, product has sent by courier on 28th march 2017. Hs18 customer care asked me to send the courier awb receipt to homeshop18 whatsapp no: [protected], and did the same, and more, i've attached the invoice copy.

The returned products has received by homeshop18 at their address on 3rd april 2017. I have sent the "delivered status" screenshot from courier service website to hs18 whatsapp & email. Customer care told that "product has sent for quality check, after their confirmation i will get refund within 3 days". I was happy, when i call after 3 days, they asked me to send the pod (Proof of delivery). I sent it by whatsapp & email.

After many customer care conversations, they always told that "will be solved within 48 hrs or 4 working days", a false statements! I tried to explain, if they refund me, i can buy any other things from hs18, but they don't care! Their website "submit a request" (http://help.homeshop18.com/hc/en-us/requests/new) link does not work! There is no online support! Most of times their email id ([protected]@homeshop18.com) does bounce!

Now, i only want my payment + rs. 330/- courier charge into my bank account, or fresh coupon code.

Please solve my issue asap.