[Resolved]  Homeshop18 — HomeShop18 - worst website ever for online shopping

Address:

Mumbai City, Maharashtra

I had placed order for 2 products on 4th Aug. Order #[protected]. I have had a horrible experience shopping with your website for this order. I demand an immediate resolution to this & full advance payment refund for it ASAP. 1. Suborder 84351267 : eCraftIndia Meenakari Ganesha Chopra I received this shipment on 9th Aug. On opening the parcel I found out that someone else's order (Rakhi gift for brother) was shipped to against my order. The retail invoice photo inside the parcel shows details - order #[protected] was wrongly sent to my address. Complaint no.[protected] was raised on 9th Aug to arrange for reverse logistics of this shipment. Please cancel my order after this & give me full refund. 2. Suborder 84351269: Aapno Rajasthan Meenakari & Kundan Work Pooja Thali I received this shipment on 11th Aug. On opening the parcel I found that the pooja thali was broken into multiple pieces. This is clearly a packing or shipment fault. Please take back this product immediately from my addrees. I want to cancel the order after this & provide me full refund for the amount paid. Photos of the broken product are attached along. Complaint no.[protected] was raised on 11th Aug for this. This is the worst experience I have ever had or heard of from any e-retailing vendor. In spite of multiple phone calls I have made to your customer service team, till date I have not got any satisfactory solution. I have made full payment in advance for these products which I was planning to gift to someone on an occasion. Given that you all have messed up this delivery so badly I don’t have any intensions of buying this from you anymore nor will I ever consider buying anything from homeshop18 in future. Immediately arrange for someone to pickup both of these products from my address and initiate the process of order cancellation and I should be given the full refund for this order. Regards, Supriya Singh