Homeshop18 — [HS18 Care #766644] MALFUNCTIONING OF SKYLINE QUARZ ROOM HEATER: Order number:[protected]

Rathindra Majumder
To
[protected]@nomeshop18.com
Mar 5
Dear Siddhant Jain
Please see below all my mails & tele calls to you. Till date the defective Skyline Quartz Room Heater has not been replaced as promised.
Please replace it as early as possible.


[HS18 Care #766644] MALFUNCTIONING OF SKYLINE QUARZ ROOM HEATER (5)
People
me
To
[protected]@homeshop18.com
Jan 23
Dear Sir,
Below are my order details:
Order number:[protected]
Order placed on: Wednesday, 31-December-2014, 11:32 PM
Shipping address info:
• rathindra majumder
• 354/1, Jadav Ghosh Road, Flat No. 1, 2nd Floor, Sarsuna,
• Kolkatta, 700061
Contact details:
Mobile alerts will be sent to: [protected]
Email alerts will be sent to: rathindra.[protected]@yahoo.com
Order summary
Top of Form
Description delivery time unit price qty. Total

Skyline Quartz Room Heater - VI-9075
In Stock
Seller: AVS ENTERPRISES Delivered in 12 Working Days

Rs. 1519 1 Rs. 1519


I am a retired RBI Officer aging about 72 yrs. Due to my old age infirmity; I mostly opt for net-shopping.
I purchased a large variety of domestic utilities from a number of net-marketing sites and in the process,
I purchased the room heater from you on 31.12.14. The article was delivered on 12.01.15 and it went
out of order on 19.01.15, just after 7 days. The upper unit of heater (operating on 400 wt) ceased working. It is really very frustrating and painful because we were so happy with the machine. I request you to please replace the machine as early as possible so that we can enjoy the warmth of the heater
for the remaining days of winter.
Thanking You. With Regards.

• Dear Sir HOMESHOP18 return
HS18 Care Dear Customer, Thank you for writing to us. This is an automated response to your e-mail. We will respond to you within 2 working days. Your request number #766644 has been registered with us. If you
Jan 23
me
To
[protected]@homeshop18.com
Jan 30
Dear Sir, I am anxiously waiting for replacement of the non-functioning Skyline Quartz Room Heater.
Please take action.
me
To
[protected]@homeshop18.com
Feb 2

On Friday, January 30, 2015 9:49 AM, Rathindra Majumder <rathindra.[protected]@yahoo.com> wrote:

Dear Sir, I am anxiously waiting for replacement of the non-functioning Skyline Quartz Room Heater.
Please take action.

02/02/15
Dear HS 18,
Long pending replacement of non-functioning Skyline Quartz Room Heater against order no.[protected].

On 23/01/15, I informed you via forwarded e-mail that the machine delivered on 12/12/14 went out of order just after 7 night use and requested for early replacement.

On 30/01/15, I again reminded the same.

On 30/01/15 (10:30) I talked to your customer care executive Ms Ava. She very courteously assured me that she will forward the complaint for immediate replacement. She was also kind enough to send me a complaint no.[protected].

On 01/02/15 (11:47) I received a phone call from your customer care member. After a long tele talk and after my long reporting and his listening, he assured me nothing other than another phone call within next 48 hours.

During last 10 days after my complaint, I received few auto generated e-mails, made telephone calls, received back the same and landed with the liability of gathering records for composing and sending e-mails to you sitting late night (without a room heater) instead of going to bed. You would surely appreciate the position of a very senior citizen.

I hope to receive the replacement at an early date.
Thanking You. With Regards.

30/01/15>10:30>Tel Call to Ms Ava for replacement> Complaint No.[protected]
01/02/15>11:47>Tel Call from HS18 ([protected])
04/02/15>10:55>Tel Call to Ms Shalini for replacement
09/02/15> Received Telephone from HS18 advising me to contact vendor for replacement
09/02/15> Received Telephone from[protected] &[protected]
11/02/15> E-mailed vendor
01/03/15> Complained Via SURVEY Mail. NO RESPONSE

me
To
[protected]@live.com
Feb 11

Siddhant Jain
To
me
Feb 9 at 4:08 PM
Dear Sir/Madam, Warm greetings from HomeShop18! In regards to your email, we
would like to inform you that as we have discussed, We recommend that you get in
touch with the brand service centre directly on the number [protected],
[protected] or email: [protected]@live.com, for quick assistance and
hassle-free service They will assist you better in this regarding. If you have
further queries, please revert us back. Thank you for your patience and for
using our services! Thanks and Regards Siddhant Jain Customer Support Executive
HomeShop18

Pl replace the article. Rathindra Majumder.


• Dear Sir HOMESHOP18 return
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HS18 Care Dear Customer, Thank you for writing to us. This is an automated response to your e-mail. We will respond to you within 2 working days. Your request number #766644 has been registered with us. If you
Jan 23
me
To
[protected]@homeshop18.com
Jan 30
Dear Sir, I am anxiously waiting for replacement of the non-functioning Skyline Quartz Room Heater.
Please take action.

Reply, Reply All or Forward | More
me
To
[protected]@homeshop18.com
Feb 2

On Friday, January 30, 2015 9:49 AM, Rathindra Majumder <rathindra.[protected]@yahoo.com> wrote:

Dear Sir, I am anxiously waiting for replacement of the non-functioning Skyline Quartz Room Heater.
Please take action.
Dear Sir, I am anxiously waiting for replacement of the non-functioning Skyline Quartz Room Heater.
Please take action.

02/02/15
Dear HS 18,
Long pending replacement of non-functioning Skyline Quartz Room Heater against order no.[protected].

On 23/01/15, I informed you via forwarded e-mail that the machine delivered on 12/12/14 went out of order just after 7 night use and requested for early replacement.

On 30/01/15, I again reminded the same.

On 30/01/15 (10:30) I talked to your customer care executive Ms Ava. She very courteously assured me that she will forward the complaint for immediate replacement. She was also kind enough to send me a complaint no.[protected].

On 01/02/15 (11:47) I received a phone call from your customer care member. After a long tele talk and after my long reporting and his listening, he assured me nothing other than another phone call within next 48 hours.

During last 10 days after my complaint, I received few auto generated e-mails, made telephone calls, received back the same and landed with the liability of gathering records for composing and sending e-mails to you sitting late night (without a room heater) instead of going to bed. You would surely appreciate the position of a very senior citizen.

I hope to receive the replacement at an early date.
Thanking You. With Regards.

30/01/15>10:30>Tel Call to Ms Ava for replacement> Complaint No.[protected]
01/02/15>11:47>Tel Call from HS18 ([protected])
04/02/15>10:55>Tel Call to Ms Shalini for replacement
09/02/15> Received Telephone from HS18 advising me to contact vendor for replacement
09/02/15> Received Telephone from[protected] &[protected]
11/02/15> E-mailed vendor
01/03/15> Complained Via SURVEY Mail. NO RESPONSE

me
To
[protected]@live.com
Feb 11

Siddhant Jain
To
me
Feb 9 at 4:08 PM
Dear Sir/Madam, Warm greetings from HomeShop18! In regards to your email, we
would like to inform you that as we have discussed, We recommend that you get in
touch with the brand service centre directly on the number [protected],
[protected] or email: [protected]@live.com, for quick assistance and
hassle-free service They will assist you better in this regarding. If you have
further queries, please revert us back. Thank you for your patience and for
using our services! Thanks and Regards

Siddhant Jain

Customer Support Executive
HomeShop18


Pl replace the article. Rathindra Majumder.


writing to us. This is an automated response to your e-mail. We will respond to you within 2 working days. Your request number #805563 has been registered with us. If you
Mar 5
y apologize for the inconvenience caused. Please be informed that we have escalated your complaint to our Customer Service Team for the resolution. We request you to please
Mar 6
•
•

Dear Customer,

Apologies for the inconvenience.We have escalated the issue to the concerned team.Kindly wait, our team will get back to you shortly.

Regards,
HomeShop18!