[Resolved]  Homeshop18 — Incomplete and wrong product information on homeshop18 website / poor quality of products / poor return policy by homeshop18

Address:

Gurgaon, Haryana

Homeshop18 is a liar and cheat company which markets its products giving wrong and then it harasses its customers: homeshop18 does not have easy return policy

Hoemshop18 si customer unfriendly and prints wrong or incomplete specifications just to sell products and make easy profits..

This is regarding my order no[protected]
Thursday, october 1, 2015
Amit khurana
1
Rs. 2018

I cancelled the order one hour after placing the order, when my product was not dispatched..
But the customer care refused to cancel the order (Reason: specification does not mention anything about the screen which is extremely poor quality and then the customer himself has to check at manufacturer website);
After customer care refused to cancel order, i asked her to transfer to senior in homeshop18, someone spoke to me on 1st october and promised an easy return as the order cannot be cancelled..
Based on her promise i kept down the phone...

But no hoemshop18 si not returning the product which seems a bad quality product for me and hoemshop18 is proving that its return policy is not as printed on its website and as communicated to em after placing the product..
I will not suggest anyone to shop from poor hoemshop18..

I have much better experience of shopping with flipkart and ebay who are much more ethical and have god customer friendly policies..

I have copied ebay and flipkart on this email. And also placing this article in my blogs on multiple website and will continue doing it till homeshop18 reverses thsi order just to bring shame


On sat, oct 3, 2015 at 5:22 pm, amit khurana wrote:
The phone return request was declined by sanjana who also misbehaved and broke the promise of homeshop18.. Therefore i am going to do atelast 10 different blogs about hoemshop18 for its various products and defame and write dirty about homeshop18 because your customer care gave me wrong assurance of easy return..
But i am facing lot of harassment for this return.

On sat, oct 3, 2015 at 3:14 pm, homeshop18 wrote:
Dear guest,
Greetings from homeshop18,
Thanks for shopping with homeshop18. Please find the most updated status of your complaint in regards to your service request number[protected]. Our team is working to resolve your query on an urgent basis. We will keep you updated via e mail, call and text.


Dear mr. Amit khurana,

Thank you for shopping with us.

Please note that we have not received the payment for the said order and you may have to place a new order to get the product..in case the amount has been already debited from your account, please send us the scanned copy of your account statement specifying the said transaction and we shall accordingly process your order.

Alternatively, you can fax the same on [protected] with your order number mentioned on the top or mail us at [protected]@homeshop18.com

Warm regards,
Customer care
Homeshop18.


Team homeshop18.