Homeshop18 — Lava pixel v2 model blue-1 no.

Address:	231217
Website:	Homeshop18

I had ordered 1 no. Lava pixel v2 model mobile on 25 th april'2016. On 26th april'2016 i received sms mentioning taht your order is booked and order no.[protected] for rs.8098 cod. On april 28th i received sms that as per order no.[protected] parcel despatched on 28.04.2016 thru. Gati courier awb no.[protected] and will be delivered in 7 days. On 3rd may, when i searched thru. Tracking, i found that the parcel has already arrived at gati courier on 2nd
May'2016. I informed customer care at gati and they lodged complaint no.13783813 and on 4th may'2016 when i visited gati courier office, the staff of gati said the parcel by mistake has gone for deliver to bijpur instead of bijpur mode. Bijpur mode is hardly 1 kilometer from our residence. Theu assured me to deliver within 1 hour. Again i visited gati and they said the deliveryman has not turned up and will deliver in the noon by 1. Oo p. M. Again after 2.00 p. M i visited gati office, the lady staff said that the parcel is missing and the incharge mr. Akhilesh has gone to robertsganj and he has left his mobile in office itself. Again in the evening i contacted mr. Akhliesh, he said the parcel is missing and advised me to order once again to homeshop18. I am shockede to hear this type of excuses from
Courier staff. On 7th may'2016 homeshop customer care contacted me and lodged a complaint no.[protected] and assured me that within 48 hrs we shall revert back to you. As i am badly in need of new mobile, i told them to give feedback by sunday 8th may'2016 evening.
Till this time, no response from your end and hence i am forced to purchase mobile from some other sources.
I am very sorry to say that this type of customer dissatisfaction will end up in a very bad situation.
I once again request you to kindly take appropriate severe action against this for better customer satisfaction.
Regards p. Surendra menon
Cell no.[protected]