Homeshop18 — Manufacturing defect

Address:

Kolkata, West Bengal

Hello, I have ordered a Spice 501 mobile on 07/02/2015 & the same delivered on 12/02/2015. My order no is[protected]. I got three things mobile, sun glass & a wrist watch, however I have not received the 500rs gift coupon as promised by them. When I put the mobile on charge, within 10 minutes it got warm and after one hour it discharged completely.Blinking continually when it is not in use and gets heated if you use it for 5 minutes.

The very next day I called to the customer care & registered a complain, complain no is[protected].I went to Spice service center as per Homeshop 18 's instruction & they told it is a Software problem, better You solve it with Homeshop18 because it is a brand new handset.

I called Customer care repeatedly for solving my problem but till now my problem has not been resolved, though they are telling repeatedly within 24-48 hours my problem will be solved. However till date nothing has been done. Please help in getting my money back since i do not want damaged product.